Director Network Operations and Engineering
About the position Find your future at United! We're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what's next with us. Let's define tomorrow together. We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Responsibilities
- Direct day-to-day network operations, including monitoring, incident response, and problem resolution.
- Establish and track KPIs and SLAs for network performance, uptime, and user satisfaction.
- Drive automation and observability practices to improve efficiency and reduce MTTR (Mean Time to Repair).
- Operate and be responsible for all airports, campus and remote offices, contact centers, Cloud, and 3rd party network connectivity, and their associated architecture, engineering, operations, and vendor relationships.
- Lead and develop a large team of world class operational talent passionate about networking at true enterprise scale.
- Operate as an inspiring leader internally and externally as we educate on next-generation networking.
- Work with senior leadership across cybersecurity, end user enablement, and various business groups across the airline (operations, digital channels, contact centers, etc.).
- Recruit and lead from the core of our Operational Excellence culture, with diversity, inclusion, and belonging at the center.
- Continue to evolve to software defined network.
- Serve as the escalation point for major network incidents and outages.
- Lead post-incident reviews and root cause analysis to prevent recurrence.
- Work closely with application, infrastructure, cloud, and business teams to support initiatives such as mergers/acquisitions, new site rollouts, or digital transformation.
Requirements
- Bachelor's degree in computer science, Information Technology or related field.
- 3+ years of experience in software engineering.
- 5+ years of experience leading network teams at scale.
- 5+ years of experience working in or adjacent to a cloud environment.
- 7+ years of experience in network engineering.
- Must be legally authorized to work in the United States for any employer without sponsorship.
- Successful completion of interview required to meet job qualification.
- Reliable, punctual attendance is an essential function of the position.
Nice-to-haves
- Essential communication and influence skills with a passion for enablement.
- Experience hiring, leading and growing diverse teams in multiple disparate physical locations.
- Excellent track record of vendor management at large scale.
Benefits
- Medical, dental, vision, life, accident & disability insurance.
- Parental leave.
- Employee assistance program.
- Commuter benefits.
- Paid holidays.
- Paid time off.
- 401(k) plan.
- Flight privileges.
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