Sr. Consulting Desktop Design Engineer - Smart Business IT Solutions Inc
Follow and create process and procedures for Installing and testing computer systems and peripherals within established standards and guidelines.
Provide documentation, knowledge transfer, and training as assigned;
Make recommendations on appropriate hardware, software, and policy based on user needs and agency standard, based availability of hardware/software, and/or budgetary considerations;
Perform special projects and initiatives as assigned.
Maintain Client Management System - SCCM, for all supported domains - DOITT, CSC, and FJC
Manage and troubleshoot multiple physical Microsoft Windows Desktops.
Provide Windows Desktop administration for physical Windows hosts at various locations.
Perform proactive monitoring to identify potential issues and/or problems and provide resolution.
Manage and troubleshoot all managed portable and virtual Microsoft Windows Desktops in addition to physical on-premises hosts
Maintain Client Management Systems - SCCM (both), Workspace One (portable hosts), Nerdio Management Plane (Azure/virtual)
Provide support to resolve complex technical operational problems.
Provide Windows Desktop administration for all physical, portable, and virtual Windows hosts at various locations.
Maintain and update Azure Windows Virtual Desktops, host pools, add virtual memory, CPU and storage when needed.
Diagnose and document problem resolution, provide Root Cause Analysis, if needed.
Continuously research, test, and implement improvements to OTI Windows Desktop Environment and related systems, policies, and components