Customer Service & Support Representative - BayOne Solutions

Role: Customer Service & Support Representative Location: Remote (EST/CST Hrs.) Duration: 6+ Months

Job Description: Meraki Support is looking for a passionately caring, gritty, customer-oriented problem solver to join our Operations/Assurance Team as a Support Operations Associate. This team focuses on handling non-technical Support Cases and is responsible for providing quality support for our growing customer base.

RESPONSIBILITIES: Educate and assist customers and partners with (but not limited to): EA (enterprise agreement), licensing, orders, processes, policies, and other admin-only tasks. Effectively communicate with third parties such as partners and customers regarding non-technical issues and customer service inquiries, both orally and in writing. Own each customer case from initial creation to resolution. Collaborate with the technical support team to address any case that escapes your area of expertise. Work with the leadership team to improve processes. Work with the Support, Product, Sales and Operations teams on customer escalations. Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles. 3 years of experience are required.

MINIMUM REQUIREMENTS: ( Must have Qualifications) Takes pride in doing excellent work, and can both teach and learn from those around them. Outstanding English language written and verbal communication skills and comprehension with the ability to clearly and concisely articulate matters to third parties.

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