Customer Service Agent - English Speaker (Part-Time / Night Shift) – Indeed Jobs US
September 13, 2025
What you’ll be doing?
- Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed.
- Aim for 'first contact resolution' to handle customer queries quickly and effectively. If something needs more attention, escalate it until it's fully resolved, following the company's and client's guidelines.
- Keep customer records updated with reasons for solutions provided, and any other relevant information to support our customers and maintain service quality.
- Foster positive interactions in all communications, making sure customers feel understood and supported.
- Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
- Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
- Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
- Offer feedback and insights on areas that may lead to a poor customer experience.
- Embody the values of the client and CPM, ensuring these are reflected in your daily work.
What skills & experience you’ll bring to us?
- Fluent English: You have a high and fluent English (C2 level), both written and spoken.
- Customer-First Mindset: You love helping people and solving pro
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