Renewal Specialist

Remote · USA Full-time New today

We are seeking a

Renewal Specialist to manage, optimize, and process the renewal lifecycle for our customers. This role is critical in ensuring high retention rates, minimizing churn, and securing long-term customer relationships. The Renewal Specialist will work closely with Customer Success, Sales, and Finance teams to execute renewal strategies, process renewal contracts, and drive seamless customer experiences.

How you'll add value:

Own and manage the end-to-end renewal process, ensuring timely execution and high retention rates.

Process renewal contracts, including pricing adjustments, term updates, and necessary approvals.

Engage proactively with Customer Success Managers (CSMs) to discuss upcoming renewals, address concerns, and identify opportunities for expansion.

Partner with Sales and teams to identify upsell and cross-sell opportunities.

Work with Finance and Legal teams to ensure accuracy in renewal agreements, billing, and compliance.

Track and report on renewal pipeline, forecast retention rates, and provide insights on customer trends.

Identify risks to renewals and implement strategies to mitigate potential churn.

Educate customers on the value of our products and services to reinforce long-term partnerships.

Maintain accurate records of renewal activities in CRM and ERP tools (e.g., Salesforce, CPQ systems, Intacct).

What you'll need to be successful in this role:

2+ years of experience in a customer-facing role, preferably in SaaS renewals, account management, or customer success.

Strong experience processing renewals and contract amendments, including pricing adjustments and approvals.

Proficiency in CRM and contract management tools (Salesforce, CPQ, etc.).

Excellent attention to detail and ability to manage multiple renewal cycles simultaneously.

Analytical mindset with the ability to track and report on key retention and renewal metrics.

Apply to this Job

Apply

Renewal Specialist

Related roles

Sales - Team Lead

Business Development Specialist WFH Flexible • Fridley, MN

High-Paying Online Customer Service Roles - Flexible Jobs Paying $25-$35 Per Hour

Join Elastic's Engineering Global Talent Community

Pennsylvania State University – Part-Time- Student- Marketing Content Writer – Pennsylvania

Part-Time Focus Group Participants (Up To $750/Week) - Flexible Hours

Part-Time Clinical Trial Participant (Hiring Immediately)

Sales Development Intern - Summer 2026

Operating Partner, Studio

Solutions Architect

Sr Mechanical Engineer - CENG Facilities Engineering

Litigation Paralegal (REMOTE)

Experienced Data Entry Specialist – Freshers Jobs – E-commerce and Technology Industry Leader at arenaflex

Senior Consultant, Microsoft D365 CRM

Senior Manager, Customer Care – Partner and Customer Service (Remote, U.S.)

Experienced Retail Sales and Customer Service Representative – Delivering Exceptional Customer Experiences and Driving Sales Growth in a Dynamic Retail Environment

AI Platform Engineer (LLM / Agentic Systems)

4hours Needs A FULL TIME JET Blue Airlines Remote Only

Inbound Sales Development Representative

Experienced Data Entry Specialist – Full-Time Opportunity for Detail-Oriented Professionals in Data Management