SAP Service Delivery Manager

Job Description:

Key Responsibilities

• Ensuring the delivery of SAP solutions and services according to agreed-upon Service Level Agreements (SLAs).
• Overseeing the day-to-day operations of SAP support teams.
• Managing incidents, changes, and releases within the SAP environment.
• Implementing continuous service improvement initiatives.
• Building and maintaining strong relationships with clients.
• Understanding client needs and managing expectations.
• Ensuring client satisfaction with the delivered services.
• Leading and managing teams of SAP consultants and support specialists.
• Providing direction, guidance, and support to team members.
• Fostering a collaborative and high-performing team environment.
• Identifying and mitigating risks related to SAP service delivery.
• Developing and implementing risk management strategies.
• Ensuring business continuity and disaster recovery.
• Managing relationships with various stakeholders, including internal teams and external vendors.
• Communicating effectively with stakeholders on project status, issues, and risks.
• Managing budgets and resources for SAP service delivery.
• Ensuring cost-effective delivery of services.

Skills & Qualifications

• Bachelor of Arts/Science or equivalent degree in computer science or related area of study
• 6+ years of SAP experience
• Experience with SAP solutions, including implementation, support, and maintenance.
• Proven experience in managing and delivering IT services, including incident, change, and release management.
• Excellent communication, interpersonal, and relationship-building skills.
• Ability to lead, motivate, and manage teams effectively.
• Strong analytical and problem-solving skills to address complex issues.
• Familiarity with project management methodologies and best practices.
• Understanding of budgets, resource allocation, and cost management.
• Bilingual (Spanish/English)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Originally posted on Himalayas