Experienced Customer Service Representative – Remote Data Entry Position with Walgreens

Job Summary:

Are you a highly motivated and detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and working in a dynamic environment? We are seeking an experienced Customer Service Representative to join our team at Walgreens, a leading healthcare and retail company. As a Customer Service Representative, you will be responsible for providing top-notch service to our customers, handling data entry tasks, and working closely with our pharmacy team to ensure seamless operations.

About Walgreens and WBA:

Walgreens (www.walgreens.com) is a part of the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq WBA), a global healthcare, pharmacy, and retail leader with a rich legacy of prioritizing communities. WBA's mission is to make healthier lives through better healthcare. With over 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, Walgreens is proud to be a local healthcare hub serving nearly 10 million customers every day. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for the country's medically underserved populations.

Job Responsibilities:

As a Customer Service Representative, you will be responsible for:

• Handling high-volume customer inquiries and resolving issues in a timely and professional manner
• Utilizing Walgreens' solution information entry techniques and rules to process new patient enrollment by entering information into the proper system
• Handling patient medication requests within HIPAA guidelines and entering refill orders for processing
• Investigating to obtain missing prescription data and deciphering clinical abbreviations (SIG codes)
• Settling all data entry related to special cases
• Handling correspondence to patients (inbound calls, chats, messages) and resolving outbound calls to prescribers and patients as needed
• Settling on phone calls to guarantors and others to obtain data, gain approval, or resolve special cases
• Providing support to pharmacists, both in-office and remotely
• Identifying and reporting issues to senior-level staff as necessary

Essential Qualifications:

* High school diploma or equivalent

• Basic level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online)
• Essential web search skills to include opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating back/forward/stop buttons, and completing online forms
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files)

Preferred Qualifications:

* At least one year of pharmacy professional experience in a retail or call center environment

• At least one and a half years of experience as a pharmacy professional with a license/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction
• Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing documents)
• Familiarity with Spanish and English

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in Microsoft Office and Google Suite
• Familiarity with pharmacy software and systems

Career Growth Opportunities and Learning Benefits:

As a Customer Service Representative at Walgreens, you will have opportunities to:

• Develop your skills and knowledge in customer service, data entry, and pharmacy operations
• Work closely with our pharmacy team to ensure seamless operations and provide exceptional customer service
• Participate in ongoing training and development programs to enhance your skills and career growth
• Collaborate with cross-functional teams to drive business results and improve customer satisfaction

Work Environment and Company Culture:

Walgreens is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We offer a dynamic and supportive work culture that encourages collaboration, innovation, and growth. Our team members are passionate about delivering exceptional customer service and making a positive impact in our communities.

Compensation, Perks, and Benefits:

As a Customer Service Representative at Walgreens, you will be eligible for:

• Competitive hourly rate of $27-$35 per hour
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below. Apply Job!

Equal Opportunity Employer:

Walgreens is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job