Bilingual Customer Service Associate (Spanish) - Remote Opportunity with Career Growth and Comprehensive Benefits

Join a Fast-Growing, Culturally Diverse Company as a Bilingual Customer Service Associate!

First Help Financial (FHF) is a dynamic and innovative company that provides auto loans to underserved communities, fostering a culture of exceptional customer service and care. With a remarkable growth rate of over 30% annually for the past nine years, we're seeking a talented and bilingual Customer Service Associate to join our remote team. As a Bilingual Customer Service Associate, you'll be the face of our company, providing top-notch service to our customers and dealer partners while driving success in our fast-paced call center environment.

About Us

FHF is more than just a company - it's a community of hardworking professionals from over 20 countries, united by a shared commitment to excellence and a passion for making a difference. Our culture is built on a foundation of professionalism, respect, and inclusivity, with a focus on maintaining a healthy work-life balance. We're proud to have been certified as a "Great Place to Work" for three consecutive years, and we're excited to share this opportunity with you.

Key Responsibilities

• Provide exceptional customer service in a high-volume call center environment, addressing customer issues and concerns in a timely and professional manner.
• Open and resolve customer complaints, escalating complex issues to management as needed.
• Deescalate customer issues and provide solutions to resolve disputes and discrepancies related to outstanding balances.
• Meet and exceed defined departmental goals and activity metrics, with a focus on delivering outstanding customer service.
• Provide accurate and timely reporting to direct supervisors, ensuring seamless communication and collaboration.
• Offer pay-off quotes to dealers and customers, and provide written account information as requested.
• Handle inbound phone calls, transferring ownership, and other customer-related tasks as needed.

What You Bring

To succeed in this role, you'll need:

• A demonstrated history of career stability and a commitment to long-term growth.
• Fluency in both Spanish and English, with excellent written and verbal communication skills.
• A high school diploma or GED equivalent, with a minimum of 1 year of related customer service experience.
• A detail-conscious and task-oriented mindset, with a focus on delivering exceptional customer service.
• Willingness to travel domestically for company-sponsored training and team-building initiatives (up to one week, twice per year).

Preferred Qualifications

While not required, the following skills and experience will be considered a plus:

• Previous experience in a call center or customer service environment.
• Knowledge of auto loan financing and collections processes.
• Experience with CRM software and other customer service tools.

Career Growth and Development

At FHF, we're committed to helping you grow and develop your career. Our Career Development Rotation (CDR) program provides a structured opportunity for bilingual employees to experience different roles within the company, gaining exposure, developing new skills, and broadening their understanding of our business operations. As a Customer Service Associate, you'll have the opportunity to rotate into other departments, such as Funding, and develop a deeper understanding of our company's operations.

What We Offer

As a valued member of our team, you'll enjoy:

• A competitive salary of $18.53/hour, plus a monthly bonus structure.
• Comprehensive benefits package, including medical, dental, vision, LTD/STD, identity theft protection, and paid parental leave.
• Generous paid vacation time, 401(k) match, and tuition reimbursement.
• A robust employee recognition and talent development program, designed to enhance your career growth and opportunities.
• A dynamic and inclusive company culture, with social activities, monthly lunches, and opportunities for professional development.

Diversity and Inclusion

FHF is committed to building a culture that respects and celebrates diversity in all its forms. We're dedicated to creating an inclusive environment where everyone feels valued, respected, and empowered to succeed. We welcome applicants from diverse backgrounds and will make accommodations for individuals with special needs during the interview process.

Join Our Team!

If you're a motivated and bilingual customer service professional looking for a challenging and rewarding role, we encourage you to apply! Even if you don't meet every qualification, we'd love to hear from you. Our team is passionate about delivering exceptional customer service, and we're looking for talented individuals to join our friendly and dynamic team.

Don't miss this opportunity to accelerate your career and be part of a fast-growing and culturally diverse company. Apply today and take the first step towards a brighter future with First Help Financial!