Experienced Customer Service Representative – Hybrid Work Opportunity with KellyConnect
Are you a customer service professional looking for a new challenge that offers a perfect blend of work-life balance and career growth opportunities? Do you thrive in fast-paced environments and enjoy helping others resolve complex issues? If so, we invite you to explore this exciting opportunity as a Customer Service Representative with KellyConnect, a leading provider of workforce solutions.
About KellyConnect
At KellyConnect, we're passionate about connecting people with meaningful work experiences that fuel their growth and well-being. Our mission is to empower individuals to achieve their career aspirations while delivering exceptional service to our clients. With a strong presence in Irvine, California, we're committed to creating a positive and supportive work environment that fosters collaboration, innovation, and success.
Schedule and Compensation Details
As a Customer Service Representative with KellyConnect, you'll enjoy a unique hybrid work arrangement that offers the best of both worlds. Our flexible schedule includes:
* Office Rotation: Tuesday, Thursday, and every other Friday
* Work from Home Rotation: Monday, Wednesday, and every other Friday
* Competitive pay rate: $26 per hour
Why Join Our Team?
We're proud to offer a comprehensive benefits package that includes:
* Medical and dental benefits
* Paid training to ensure your success
* Opportunity to gain valuable experience in a dynamic industry
* Positive and supportive work environment
* Career growth opportunities and learning benefits
Responsibilities
As a Customer Service Representative, you'll be responsible for:
* Processing product complaints through various communication channels, including phone, email, and chat
* Maintaining a positive experience while investigating complaints in a timely and courteous manner
* Accurately updating databases with pertinent details and product information
* Escalating issues based on severity to appropriate levels as needed
* Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints
Qualifications
To succeed in this role, you'll need:
* A high school diploma or equivalent
* At least 6 months of customer service experience
* Strong problem-solving and organizational skills
* Ability to work in a fast-paced environment
* Ability to work a hybrid work schedule comprised of weekly office and remote requirements
What Happens Next?
If your skills and experience align with our requirements, you'll proceed to the next steps in our hiring process. Even if this position doesn't work out, you'll remain in our network, expanding your opportunities with our recruiters.
Join Our Team Today!
If you're a motivated and customer-focused individual looking for a new challenge, we invite you to apply for this exciting opportunity. Don't miss out on the chance to grow your career with KellyConnect. Apply now and take the first step towards a rewarding and fulfilling experience.