Job Title: Remote Member/Customer Services Advocate – Join blithequark's Collaborative Team and Thrive in a Dynamic Work Environment

Job Description:

Transform Lives with Exceptional Service at blithequark

Are you passionate about delivering outstanding member experiences and creating a positive impact on people's lives? Do you thrive in a fast-paced, collaborative environment where teamwork and innovation drive success? If so, we invite you to join blithequark's dynamic team as a Remote Member/Customer Services Advocate!

About blithequark

At blithequark, we're committed to providing exceptional member service and building trust with our customers. As a leading organization in the industry, we're dedicated to creating a positive experience for our members, and we're looking for talented individuals like you to join our team. Our collaborative, team-driven atmosphere is the perfect place for you to grow, learn, and make a meaningful difference in people's lives.

Our Customer Service Teams: The Heart of blithequark

Our Customer Service teams are the backbone of our organization, playing a vital role in delivering accurate and responsive service to our members. As a Remote Member/Customer Services Advocate, you'll be the face of blithequark, providing exceptional service to every member you interact with. Your dedication to creating a positive experience will drive member satisfaction, growth, and retention, making you an integral part of our success story.

What You'll Be Doing

As a Remote Member/Customer Services Advocate, you'll have the opportunity to: * Work directly with blithequark members in a fast-paced inbound contact center, providing an outstanding experience that exceeds their expectations. * Build trust and create sustainable relationships with members through open and interactive communication, ensuring their needs are met and their concerns are addressed. * Apply problem-solving and critical thinking skills to research and communicate solutions in a variety of situations, demonstrating your ability to think on your feet. * Effectively handle customer concerns by utilizing available resources to provide accurate information and ensure empathetic resolution, while keeping records of all interactions and changes. * Confidentially handle policy owner information and ensure compliance with communication standards, upholding the trust our members have placed in us. * Collaborate with internal teams to ensure thorough and timely resolutions for all members, demonstrating your ability to work effectively in a team environment.

Required Experience and Qualifications

To succeed in this role, you'll need: * A minimum of 2 years of experience in a customer service-related position where the customer/member experience is highly valued; insurance/call center experience is preferred. * Demonstrated basic mathematical aptitude (addition, subtraction, multiplication, and division). * Technical aptitude with experience navigating and operating multiple computer applications and telephone technologies. * A basic understanding and knowledge of life insurance company operations, policies, and procedures, as well as knowledge of various insurance products. * Completion of insurance industry or LOMA coursework is preferred. * A High School Diploma is required; some college-level coursework is preferred. * A stable internet connection with a minimum speed of 25MB download and 5MB upload, as well as the ability to support a VPN.

What We Offer

At blithequark, we're committed to providing a dynamic work environment that supports your growth and well-being. As a Remote Member/Customer Services Advocate, you'll enjoy: * Competitive pay: $20/hour (plus shift premiums available based on scheduled hours) * Work-from-home opportunities available * Earn up to $2,500 in the first year in Retention Bonuses * Medical benefits available on the first day of employment, including family coverage * Dental, Vision, Life, and Disability coverage * A performance-based incentive plan * Retirement savings options, including a pension and 401(k) with a company match * A generous Paid Time Off Plan, including Holiday Pay, Floating Holiday Days, and a comprehensive vacation policy * Complimentary AAA Basic Membership * Tuition reimbursement

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop your skills. As a Remote Member/Customer Services Advocate, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching to support your career growth * Opportunities to take on new challenges and responsibilities as you grow with the company

Work Environment and Company Culture

Our dynamic work environment is designed to support your success and well-being. As a Remote Member/Customer Services Advocate, you'll enjoy: * A collaborative, team-driven atmosphere that encourages innovation and creativity * A flexible work schedule that allows you to balance your work and personal life * A comprehensive benefits package that supports your physical and mental health * A culture that values diversity, equity, and inclusion, and promotes a positive work-life balance

Apply Now to Join blithequark's Team!

If you're passionate about delivering exceptional member experiences and creating a positive impact on people's lives, we invite you to apply for the Remote Member/Customer Services Advocate role at blithequark. Join our dynamic team and thrive in a collaborative, team-driven environment that supports your growth and well-being. Apply for this job