Experienced Student Success Coach – Remote Customer Service Representative

Are you passionate about empowering students to achieve their academic goals and reach their full potential? Do you have a strong desire to make a meaningful impact in the lives of aspiring college students? If so, we invite you to join blithequark's dynamic team of Student Success Coaches as a Remote Customer Service Representative. At blithequark, we're committed to providing students with the support and resources they need to succeed in their academic pursuits. As a Student Success Coach, you'll play a vital role in helping students overcome challenges, develop essential skills, and achieve their educational goals. Our team is dedicated to creating a supportive and inclusive environment that fosters academic excellence and personal growth.

About the Role

As a Student Success Coach, you'll be responsible for providing exceptional customer service to students enrolled in our programs. You'll work closely with students to understand their needs, goals, and challenges, and develop personalized plans to help them succeed. Your expertise will be invaluable in helping students navigate our academic programs, access resources, and overcome obstacles.

Key Responsibilities

* Support students throughout their academic journey, providing guidance, motivation, and encouragement to help them achieve their goals

• Manage a group of assigned students, coaching them through their degree program and providing proactive and timely outreach
• Develop and maintain strong relationships with students, understanding their concerns, aspirations, and interests
• Provide students with access to resources and support services, empowering them to maximize their academic success
• Offer resume and career development support, helping students prepare for their future careers
• Serve as a liaison between students and various departments, ensuring seamless communication and support
• Participate in ongoing training and professional development to stay up-to-date on best practices and industry trends

What We're Looking For

* Bachelor's degree from an accredited institution of higher learning (or international equivalent)

• Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling
• Knowledge of academic policies and procedures
• Ability to learn technical skills quickly and adapt to new systems and processes
• Excellent communication and listening skills, including a pleasant phone manner
• Strong customer support focus and attention to detail

What We Offer

* Competitive salary range between $23 and $24 per hour

• Comprehensive benefits package, including:

+ Paid time off + Comprehensive medical, pharmaceutical, dental, and vision benefits + Health savings and flexible spending accounts + 401(k) Savings Plan + Life and Disability Insurance + Tuition assistance + Employee Stock Purchase Plan + Additional benefits, including an Employee Assistance Program, prenatal and adoption assistance, and other voluntary benefits

• Opportunities for professional growth and development, including:

+ Paid certification as a Certified Professional Resume Writer through PARWCC (Professional Association of Resume Writers and Career Coaches) + Ongoing training and professional development to stay up-to-date on best practices and industry trends

Work Environment and Culture

* Remote work arrangement, with a flexible schedule that allows you to work from the comfort of your own home

• Collaborative and supportive team environment that fosters open communication and teamwork
• Opportunity to make a meaningful impact in the lives of students and contribute to the success of blithequark

How to Apply

If you're passionate about empowering students to achieve their academic goals and are looking for a rewarding career opportunity, we invite you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Application Question(s)

* You must have a Bachelor's degree for this role. Have you graduated with a Bachelor's degree?

Education

* Bachelor's degree (preferred)

Work Location

* Remote

Schedule

* 8-hour shift

• No weekends

Benefits

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay

* $23.00 - $24.00 per hour

Job Type

* Full-time Apply for this job