[Remote] Technical Training Developer

Note: The job is a remote job and is open to candidates in USA. NiCE is a leading software company known for delivering extraordinary customer experiences and innovation in AI, cloud, and digital solutions. The Technical Training Developer will be responsible for creating and delivering training programs for NICE products, collaborating with various stakeholders to ensure effective learning solutions. This role requires strong communication skills and expertise in instructional design and technical training.

Responsibilities

• Lead end-to-end learning solutions, from needs analysis and mapping to design, development, and delivery of Train-the-Trainer programs.
• Develop technical and application training solutions and materials for both instructor-led training courses and eLearning programs for customers, partners, and employees.
• Collaborate closely with the product house to gain expertise in new products and versions, ensuring accurate and up-to-date content development.
• Maintain high level of proficiency in NICE Workforce Management (WFM) solutions to drive course design and development based on product expertise.
• Maintain and configure training systems in the lab environment to support training activities.
• Work closely with product experts and SMEs to gather knowledge and requirements related to product features, updates and use cases, and translate them into effective learning content.
• Serve as a global point of contact for trainers and consultants, providing product and professional knowledge support, and conducting knowledge transfer sessions to ensure team readiness.
• Thrive in a fast-paced environment, managing multiple projects simultaneously, while ensuring timelines are met and quality standards are maintained.
• Collaborate with peers and experts across the company, globally, to achieve business, project, and group goals.
• Stay up to date with emerging trends and technologies in instructional design and technical training.
• Support business requirement to curate, compile and create learning program for internal and external learners.
• Upload and maintain all training content on the Learning Management System (LMS).

Skills

• Minimum 3 years of experience in training development and instructional design, specifically for software applications.
• Expertise in creating instructor-led training programs and content for complex technical processes.
• Experience in developing eLearning courses and video tutorials using authoring tools such as Articulate Storyline, Camtasia, or similar.
• Excellent command of Microsoft Word and PowerPoint.
• Excellent presentation skills.
• Strong self-learning skills to keep up with new software developments and training techniques.
• Excellent task and time management skills and ability to work with urgency and with minimal supervision.
• Self-motivated professional and team player.
• A positive 'Can-Do' attitude with a passion for training and learning.
• Experience with NICE Workforce Management (WFM) solution / or any WFM solution is required.
• Experience in customer success / support / implementation in a software company.
• Experience in the SaaS industry.
• Experience with the contact center environment and technology.
• Experience with Cornerstone OnDemand Learning Management Systems (LMS).

Education Requirements

• A Bachelor’s or Master’s degree in Instructional Design and Technology.

Company Overview

• NiCE is transforming the world with AI that puts people first. It was founded in 1986, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 5001-10000 employees. Its website is http://nice.com.

Company H1B Sponsorship

• NiCE has a track record of offering H1B sponsorships, with 3 in 2025, 14 in 2024, 8 in 2023, 8 in 2022, 11 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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