Manager, Salesforce

This is a hybrid position based in Great River, New York (Suffolk County). The Manager, Salesforce is responsible forleading a team of developers and management of the Customer RelationshipManagement (CRM) system. Responsibilitiesof this position includes but are not limited to the technical designs,development solutions, coordination of and execution of deployment activities,and administration of the Salesforce platform. The Manager will be able to work with users across the company to providescalable, long-term solutions by leveraging the features, functions, and bestpractices of the platform. The Manager worksstrategically with stakeholders across the company to determine prioritizationof features and deployment cycles. This is a hands-on leadership position witha balance of technical oversight, strategic planning, administrative duties, andcross-functional collaboration. The Manager manages a team of SalesforceDevelopers and reports to the Associate Director of Development. Essential Functions

• Plans, organizes, and manages operations and activities relating to the functionality of the overall Salesforce platform.
• Balance individual workload and work of the team to establish timelines and deliver on time.
• Lead a team of technical resources and provide strategic thought leadership to application development; approve scope of work, time and cost estimates, resource allocation, and identifying critical path activities and dependencies.
• Meet with the business stakeholders and elicit functional requirements and create technical design.
• Proactively identify, communicate, and manage potential issues or risks with the system landscape and act as an escalation point for the technical team in addressing critical production support issues.
• Serve as the primary system administrator and manage the SF application, respond to the needs of the user and organization.
• Design and build high-performance, reusable, and reliable solutions adhering to Salesforce best practices.
• Troubleshoot, test, and debug solutions.
• Complete regular internal system audits and prepare for upgrades.
• Manage tasks with professional status reporting, escalation, and process adherence.
• Effectively act as a liaison between our users, vendors, and the application development teams.
• Assist business stakeholders in training new users on new and/or updated features.
• Directly manage the development of integrations while adhering to best practices.
• Manage development, security, and implementation of Salesforce data feeds and other integrations.
• Assess scope and completion of new and/or modified Salesforce configurations.
• Make recommendations and help develop business requirements for any enhancements that support system performance, operational efficiencies, and/or improved user experience.
• Perform other duties as assigned.

Essential Knowledge, Skills & Abilities

• Experience managing and/or delivering technical solutions across the Salesforce technology stack.
• Proficiency with Agile/Scrum methodologies and project management tools (e.g., Jira, Asana, or similar).
• Strong analytical skills and ability to think outside the box.
• Detail-oriented, self-directed, with problem solving ability.
• Basic understanding of database concepts (indexes, queries, backups, disaster recovery)
• Familiarity with SOQL scripting
• Ability to work in a fast-paced environment.
• Ability to frame decisions based on key organizational metrics such as business impact, ROI, etc.
• Excellent oral and written communication skills.
• Ability to translate complex technical concepts into clear, simple terms while effectively converting business needs into actionable technical requirements.
• Demonstrated ability to lead initiatives in both technical and nontechnical settings while effectively collaborating with individuals at all levels of the organization.
• Experience acting as the liaison between business and IT staff.
• Experience supervising or playing a role within the systems development lifecycle.
• Desire to work as part of a team.
• Demonstrated ability to meet deadlines, while managing laterally and upward.
• Ability to work on multiple projects simultaneously and adjust priorities based on institutional need.
• Desire for continual professional growth and self-motivation to achieve goals.
• Excellent project management skills.
• Personal drive to continually grow and enhance skills, knowledge, and scope of responsibilities.
• Displays a high degree of initiative and effective organization and time management skills.
• Strong mental acuity.

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