Remote Customer Service Representative – Heart of Virginia

Are you a compassionate and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment where no two calls are ever the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Remote Customer Service Representative in the heart of Virginia.

About blithequark

At blithequark, we're more than just a company – we're a community of like-minded individuals who share a common purpose: to bring our heart to every moment of our customers' health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. With a brand that's anchored in heart, we strive to make a meaningful difference in the lives of our customers, colleagues, and communities.

Our Heart At Work Behaviors

Our Heart At Work Behaviors support our purpose and are the foundation of our culture. These behaviors include:

• Empathy: We put ourselves in our customers' shoes and understand their needs.
• Collaboration: We work together as a team to achieve our goals.
• Innovation: We're always looking for new and better ways to serve our customers.
• Accountability: We take ownership of our actions and results.
• Integrity: We do the right thing, even when it's hard.

Job Summary

As a Remote Customer Service Representative, you will be providing telephone assistance to Aetna Medicaid members and providers. You will assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time. Calls are inbound, and strong customer skills are required to be successful in this role.

Responsibilities

* Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.

• Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted.
• Company provides equipment and training.
• Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday
• Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday

Required Qualifications

* Must commute to the office in Richmond, VA when unable to work from home due to prolonged technical problems

• Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals
• Must be able to work from home and prove to be self-sufficient

Preferred Qualifications

* Experience with working remotely in a call center setting

• Experienced with Medicaid and Medicare

Education

* High school diploma or equivalent

Pay Range

* The typical pay range for this role is: $17.00 - $27.90

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

* Enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

• The Company offers a full range of medical, dental, and vision benefits.
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.
• CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
• As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year.

COVID-19 Vaccination Policy

* CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

• You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.

Equal Employment Opportunity

* CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions.

• CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS).

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity to join our team at blithequark. Please visit [https://remotejobs.trendingnewsgo.com/register-candidate/](https://remotejobs.trendingnewsgo.com/register-candidate/) to submit your application today! Apply for this job