Customer Service & E-Commerce Supervisor – Driving Excellence in Omnichannel Retail Experience

At blithequark, we are dedicated to nourishing people and the planet through our commitment to quality, sustainability, and customer satisfaction. As a Customer Service & E-Commerce Supervisor, you will play a vital role in leading our team to deliver exceptional customer experiences across various channels, including in-store and online. If you are passionate about driving business growth, fostering a positive work environment, and staying ahead of industry trends, we encourage you to join our dynamic team at blithequark.

Job Summary:

As a Customer Service & E-Commerce Supervisor, you will be responsible for overseeing the daily operations of our Customer Service and E-Commerce programs, ensuring seamless execution of store processes, and driving team productivity. You will work closely with the Team Leader to lead and develop Team Members, promoting a culture of outstanding teamwork, mutual respect, and exceptional morale. Your expertise in task management, analysis, and interpersonal skills will enable you to identify process improvement opportunities and drive business growth.

Key Responsibilities:

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Deliver Outstanding Customer Experience:

Foster a culture of exceptional customer service, ensuring that all Team Members are accountable for delivering outstanding experiences to our customers.

Balance In-Store and Online Operations:

Establish clear expectations for balancing in-store customer service and completing online orders, ensuring that customer needs are met across all channels.

Monitor Customer Flow and Assign Tasks:

Analyze in-store and online customer flow, assigning customer service-related and online order completion tasks to ensure efficient and effective service delivery.

Stay Ahead of Industry Trends:

Seek awareness of relevant competitors and industry trends, ensuring that our team is equipped to adapt to changing market conditions.

Collaborate with Departmental Leaders:

Foster collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, such as Amazon delivery drivers.

Maintain a Positive Work Environment:

Foster a positive environment of outstanding teamwork, mutual respect, and exceptional morale, ensuring that our team is motivated and engaged.

Ensure Compliance and Safety:

Maintain Team Member safety and security standards, ensuring compliance with relevant regulatory rules and standards.

Develop and Coach Team Members:

Develop, coach, mentor, and motivate Team Members in a manner that sustains a high-performing team and minimizes turnover.

Maintain Cleanliness and Security:

Maintain cleanliness of workspaces, including staging areas and coolers, and ensure the security of equipment, such as MSRs, phones, and currency counters.

Identify Process Improvement Opportunities:

Proactively identify process improvement opportunities, driving business growth and efficiency.

Essential Qualifications:

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12+ Months Retail Experience:

Proven experience in a retail environment, with a strong understanding of customer service principles and operations management.

Task Management and Analysis Skills:

Ability to perform task management, balancing dynamic customer flows, and strong analysis skills to root cause underperformance.

Interpersonal and Motivational Skills:

Excellent interpersonal, motivational, team building, and customer relationship skills, with the ability to teach others in a positive and constructive manner.

Technical Skills:

Proficient with email, Microsoft Office, and operations-related applications.

Preferred Qualifications:

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Leadership Experience:

Proven leadership experience, with a track record of developing and coaching high-performing teams.

Industry Knowledge:

Strong knowledge of the retail industry, with a focus on omnichannel retailing and customer experience.

Certifications and Training:

Relevant certifications or training in customer service, operations management, or leadership development.

Physical Requirements/Working Conditions:

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Lifting and Standing:

Must be able to lift 50 lbs and stand/walk for 6-8 hours in an 8-hour workday.

Hand Use and Motions:

Single grasping, fine manipulation, pushing, and pulling, with bending, twisting, squatting, and reaching motions.

Exposure to Chemicals and Temperatures:

Exposure to FDA-approved cleaning chemicals and temperatures 90°F.

Flexible Schedule:

Ability to work a flexible schedule, including nights, weekends, and holidays as needed.

Tools and Equipment:

Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Why Join blithequark?

At blithequark, we offer a fair and equal employment opportunity for all Team Members and candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We hire and promote individuals solely based on qualifications for the position to be filled and business needs.

How to Apply:

If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application through our website, and we will review your qualifications and experience.

Equal Employment Opportunity:

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.

Disclaimer:

Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our website to ensure a secure and reliable application process. Apply for this job