Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with America’s Fastest and Most Reliable Network
Are you a sales and customer service professional looking for a challenging and rewarding role where you can make a real difference in people's lives? Do you thrive in fast-paced environments and enjoy working with technology? If so, we have an exciting opportunity for you to join blithequark's team of talented professionals who are passionate about delivering exceptional customer experiences.
About blithequark
At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of innovators, creatives, and problem-solvers who are driven by a shared purpose: to make a positive impact on the world. Our team is built on the principles of collaboration, inclusivity, and empathy, and we're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their full potential.
Your Role
As an Experienced Customer Sales and Service Representative, you'll be the face of blithequark, delivering exceptional customer experiences to our valued customers. You'll be responsible for answering incoming calls, responding to customer inquiries, and resolving issues in a timely and professional manner. You'll also be expected to identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience.
Key Responsibilities
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
- Instilling confidence and loyalty in customers through thoughtful listening and utilizing knowledge of blithequark's products and services to effectively service and retain customers
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
- Responding to requests from customers about blithequark products and services
- Verifying service order accuracy and completeness and making corrections/changes, as needed
- Negotiating the collection of overdue bills
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
- Managing various systems and work tools while engaging on the phone with customers
What We're Looking For
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener who takes a genuine interest in learning about your customers, their business challenges, and industry trends. You should be comfortable working in a fast-paced environment and be able to juggle multiple priorities with ease. Your empathy and communication skills should be exceptional, allowing you to diffuse sensitive situations and provide exceptional customer service.
Essential Qualifications
* Related Associate Degree or 2+ years' relevant experience
- Customer Service call center experience
- Previous collections experience
- Experience with selling products and services
- Customer service skills
- Demonstrated ability to communicate with detail and precision
Preferred Qualifications
* Experience working in a remote environment
- Familiarity with blithequark's products and services
- Proven track record of meeting sales goals and delivering exceptional customer experiences
What We Offer
* Competitive compensation package, including a base salary and incentive-based earnings potential
- Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
Work Environment
As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be expected to maintain a dedicated workspace that is free from distractions and interruptions. You'll also be required to have a reliable internet connection and a computer that meets blithequark's technical requirements.
Equal Employment Opportunity
We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application system. We can't wait to hear from you!
Compensation Range
The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
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