Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative – Join the blithequark Team

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with people from diverse backgrounds? If so, we invite you to join the blithequark team as a Part-time Nights/Weekends, Remote/Hybrid Customer Service Representative. As a key member of our team, you will play a vital role in providing top-notch support to our customers, ensuring their expectations are met and exceeded throughout the lifespan of their projects.

About blithequark

blithequark is a leading provider of innovative solutions for the home improvement industry. Our cutting-edge platform empowers some of North America's largest home improvement businesses to distribute and manage leads, driving over $3 billion in annual sales. At the heart of our success lies our full-service contact center in Fort Lauderdale, Florida, which specializes in inbound and outbound support for the home improvement industry. Our Call & Contact Centers serve as the primary point of contact for our customers, ensuring seamless communication and exceptional service.

The Role

As a Customer Service Representative at blithequark, you will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and chat. You will work in a fast-paced environment, handling a high volume of customer inquiries and requests with ease. Your primary responsibilities will include:

• Answering incoming calls and responding to customer requests in a timely and professional manner
• Booking appointments for customers with a high degree of data accuracy
• Maintaining excellent written and verbal communication skills, ensuring clear and concise communication with customers
• Identifying and escalating issues to supervisors as needed
• Adapting to fast-changing guidelines and customer needs with a positive attitude
• Informing clients about procedures, answering questions, and providing information in a friendly and respectful manner
• Maintaining and improving quality results by adhering to standards and guidelines

Essential Qualifications

To succeed in this role, you will need:

• A high school diploma or equivalent (G.E.D.)
• A minimum of one year of experience in an inbound/outbound call center or retail environment (preferably)
• Excellent oral and written communication skills
• Ability to multitask, speaking on the phone, using the computer, and typing simultaneously
• Ability to type at least 25 words per minute (preferably)
• Experience in providing exceptional customer service and maintaining established quality requirements
• Ability to pass a background check

Preferred Qualifications

While not required, the following qualifications will make you a strong candidate:

• Experience working in a remote or hybrid environment
• Familiarity with CRM software and other customer service tools
• Certification in customer service or a related field
• Bilingual or multilingual skills

What We Offer

As a valued member of the blithequark team, you can expect:

• Opportunity to work from home (after completing a one-week in-office onboarding/training period)
• Competitive compensation package
• $15,000 life insurance (company-paid)
• 401K plan eligibility after one year of service, with a company match of up to 4%
• Weekly/monthly gift card drawings/contests for meeting goals
• Career learning and development programs
• Casual dress code

Work Environment and Culture

At blithequark, we prioritize a positive and inclusive work environment. Our team is passionate about delivering exceptional customer experiences, and we strive to create a culture that values:

• Collaboration and teamwork
• Continuous learning and growth
• Diversity and inclusion
• Work-life balance

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, and we will contact you if you become selected for a virtual interview. Apply Job!

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to providing a fair and inclusive hiring process for all candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process. Apply for this job