Experienced Customer Support Specialist – Deliver Exceptional Service at blithequark
Are you passionate about delivering world-class customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a leading distributor of shipping, industrial, and packaging materials, as a Customer Support Specialist. In this role, you'll be the face of our company, providing legendary service to our customers and helping them find the solutions they need to succeed.
About blithequark
blithequark is a family-owned company built on stability and success. With over 9,000 employees across 13 locations, we're North America's leading distributor of shipping, industrial, and packaging materials. Our commitment to exceptional customer service, innovative products, and a positive work environment has earned us a reputation as a trusted partner in the industry. As a Customer Support Specialist at blithequark, you'll be part of a team that's dedicated to making a difference in the lives of our customers and employees alike.
Job Summary
As a Customer Support Specialist, you'll be responsible for providing top-notch service to our customers, answering their questions, resolving their issues, and helping them find the solutions they need to succeed. You'll work closely with our sales team to understand customer needs and preferences, and use your expertise to recommend the best products and solutions for their business. If you're a customer-focused, problem-solving, and communication superstar, we want to hear from you!
Key Responsibilities
* Process customer orders, make product recommendations, and handle account inquiries using world-class technology
- Be a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Build business relationships with customers over phone, email, and chat
- Understand customer needs and recommend blithequark's best solutions
- Help customers navigate blithequark's website and online ordering
- Collaborate with the sales team to understand customer needs and preferences
- Participate in ongoing training and development to stay up-to-date on products, services, and industry trends
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Excellent problem-solving, listening, and communication skills
- Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
- Ability to work in a fast-paced, dynamic environment
- Strong attention to detail and organizational skills
- Ability to work a variety of shifts, including weekends and holidays
Preferred Qualifications
* 1-2 years of customer service experience in a call center or retail environment
- Experience with customer relationship management (CRM) software
- Knowledge of shipping, industrial, and packaging materials
- Certification in customer service or a related field
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center and nearby walking path + On-site cafeteria and snack bar + Employee recognition and reward programs
Work Environment
* Our California branch is located at 4810 South Hellman Avenue, Ontario, CA 91762
- Full-time hours: 1:30 PM to 10 PM, 4 weekdays and 1 weekend day
- Collaborative in-person setting with regular team events
- Ongoing training and development opportunities to help you grow in your career
How to Apply
If you're a customer-focused, problem-solving, and communication superstar, we want to hear from you! Apply now to join our team as a Customer Support Specialist at blithequark. Don't miss out on this opportunity to make a difference in the lives of our customers and employees alike. Apply for the job now! Apply for this job Apply for this job