Experienced Part-Time Mandarin-Speaking Customer Service Agent – Remote Opportunity at Blithequark
Are you a passionate and skilled customer service professional fluent in Mandarin and English, seeking a part-time opportunity that offers flexibility and a dynamic work environment? Do you thrive in fast-paced environments, enjoy helping others, and find satisfaction in creating positive outcomes for customers? If so, we invite you to join Blithequark's team as a Part-Time Mandarin-Speaking Customer Service Agent – Remote.
About Blithequark
Blithequark is a leading innovator in the exciting world of iGaming, offering a unique blend of real money and social casino gaming experiences. Our mission is to deliver world-class experiences to our valued customers, and we're seeking talented individuals to join our dynamic team. As a company, we pride ourselves on being a great place to work, regularly featured among the 20 best places to work in Seattle (according to Seattle Business Magazine), with an average tenure of almost 8 years. Our small team culture allows each colleague's impact to be felt, and our employees report high satisfaction rates, enjoying getting to know and work with each other and valuing working on games that bring people joy.
Job Summary
We're seeking 1-2 Part-Time Mandarin-Speaking Customer Service Agents to join our team, working 20 hours per week, Tuesday to Saturday. As a critical member of our customer service team, you'll be the frontline ambassador of our commitment to exceptional customer service, ensuring that every customer interaction exceeds expectations. You'll be responsible for delivering exceptional customer service, resolving issues, and offering guidance on promotions and bonuses to our Mandarin-speaking customers.
Key Responsibilities
* Deliver exceptional customer service by providing accurate product and service information, resolving issues, and offering guidance on promotions and bonuses
- Assist with customer calls for all Mandarin-speaking customers
- Partner with cross-functional departments (retail, marketing, tech, etc.) to effectively resolve customer concerns and ensure a seamless customer experience
- Consistently meet or exceed agreed-upon KPIs and performance targets
- Engage in continuous learning through hands-on training with fellow agents, leads, and management to enhance skills and knowledge
- Clearly explain the terms, conditions, promotions, and bonusing of the casino gaming site to customers
- Provide comprehensive information to customers regarding their account and transactions
- Evaluate accounts to identify potential AML/Fraud violations based on deposit, withdrawal, and play transactions
- Recognize problem gambling signs and assist customers by providing information and resources to get them the necessary support
- Maintain accurate customer records by updating account information as needed
- Process customer adjustments to maintain precise financial accounts
- Recommend potential products or services to management based on customer information and needs analysis
- Prepare product or service reports by collecting and analyzing relevant customer data
- Contribute to overall team success by accomplishing related tasks as assigned
Required Skills and Competencies
* Previous experience in a high-volume, fast-paced call center strongly preferred
- Fluency in both Mandarin and English
- Excellent verbal and written communication skills
- Strong multitasking and prioritization abilities
- Calm and patient demeanor when handling complaints and difficult situations
- Commitment to high standards, initiative, proactivity, and professionalism
- Ability to type and communicate on the phone for extended periods
Other Requirements
* Must be 21 years of age or older
- Ability to successfully complete a background check, drug screen, and obtain necessary gaming licenses
- Successfully complete required jurisdictional training
- Must have high-speed internet access in your remote work location
- Availability to work nights, holidays, and weekends as required
What We Offer
* A 401k plan with company matching
- 15 days of PTO annually (prorated for PT status), PTO increases with tenure
- Compensation will be a range of $16-20 per hour, depending on experience and shift worked (overnight shifts will be compensated at a higher rate)
Why Join Blithequark?
* Be part of a dynamic and innovative team in the iGaming industry
- Enjoy a flexible part-time schedule with 20 hours per week
- Work from home with high-speed internet access
- Opportunities for career growth and professional development
- Collaborative and supportive team environment
- Competitive compensation and benefits package
How to Apply
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We look forward to hearing from you! [Apply for the job now!](https://jobviewtrack.com/en-us/job-4f1e417d4c161b4e731d4d0648221b14114f190d1b53794e4f5b44070a6c771552174835070a0000270d1b054348580d6c030a0053767206050e1a024563011b1d1c474e4f0d7e011d184e17454329060b091122260d041c5e4e1d6e58171b014a1152433b041c110c43116a3b16474449480d340e1c5354740a05046f5556154759/c0434aa431b3a155d66f9188363cd7f7.html?affid=8451cf69ab9f70eb71ae1f2dbed8d4fa) [Apply for this job](https://online.victorytuitions.in/job/part-time-mandarin-speaking-customer-service-agent-remote/) Apply for this job