Experienced Full Stack Customer Support Representative - German Speaker for a Dynamic Remote Team at blithequark
Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you have a strong background in customer support and a flair for the German language? If so, we invite you to join our dynamic remote team at blithequark as an Experienced Full Stack Customer Support Representative - German Speaker. At blithequark, we believe in creating a truly diverse and inclusive business where everyone matters and everyone belongs. Our vision is centered around promoting gender equality, and we strive to foster a culture that values and celebrates individuality. As a key member of our team, you will have the opportunity to work with a global company that is committed to making a positive impact on people's lives and the environment through innovative power management technologies.
What You Will Do:
As a Customer Support Representative, your primary function will be to provide commercial support for a portfolio of customers, interfacing with customers and internal parties via email, phone, chat, and case management tools. Your main duties will include: - Handling inquiries via phone, chat, and email from customers and/or internal parties - Order management: order entry, price checking, order clearing compliant with blithequark's policies - Complaint handling - Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer projects - Handling a variety of pre-sales or post-sales service functions - Providing assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration - Resolving problems by applying established policies, procedures, and tactics and using pro-active communication across internal networks of multiple product lines - Fostering an environment that promotes blithequark's goals and philosophy, encourages continuous improvement, and builds customer relationships
Qualifications:
- Bachelor's degree (BSC/BA) - 1-3 years of experience in customer support - English language knowledge minimum B2 level and fluent German - Basic MS Office - SAP/Oracle knowledge or any Case Mgmt Tool is an advantage - Strong communication skills (written and verbal), customer service attitude, strong attention to details, punctuality, problem-solving mindset
What We Offer:
- Challenging projects in a dynamic collaborative team - Flexible working solutions (home office) are implemented across different EMEA locations, allowing you to work from home two days per week - We make your aspirations matter - blithequark encourages internal promotion, whenever possible, and we make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through blithequark University - We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies
Why Join Our Team:
At blithequark, we believe that our employees are our greatest asset. We offer a dynamic and supportive work environment that fosters growth, learning, and innovation. Our team is passionate about delivering exceptional customer experiences, and we are committed to making a positive impact on the world. If you have the skills and passion we're looking for, please submit your application today. We look forward to welcoming you to our team!
How to Apply:
To apply for this exciting opportunity, please visit our website at [insert link]. We can't wait to hear from you!
Note:
This job offer has been enriched by Jobgether.com and has a 86% flex score. Apply for this job