Experienced Remote Member/Customer Services Advocate – Delivering Exceptional Support and Building Lasting Relationships with blithequark

Welcome to blithequark

At blithequark, we're passionate about creating positive experiences for our members. As a leader in our industry, we're committed to providing accurate and responsive service, ensuring high satisfaction, growth, and retention. Our Customer Service teams play a vital role in our efforts, and we're looking for talented professionals like you to join our collaborative, team-driven atmosphere.

About the Role

We're seeking a highly skilled and experienced Remote Member/Customer Services Advocate to join our team. As a Remote Member/Customer Services Advocate, you'll have the opportunity to work from home and deliver exceptional service to our members. You'll be the face of blithequark, providing support and building lasting relationships with our members. If you're passionate about creating positive experiences and thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities

• Working directly with blithequark members in a fast-paced inbound contact center, providing members with an outstanding experience
• Providing exceptional service to every caller by building trust and creating sustainable relationships through open and interactive communication
• Applying problem-solving and critical thinking skills to research and communicate solutions in a variety of situations
• Effectively handling customer concerns by utilizing available resources to provide accurate information and ensure empathetic resolution, while keeping records of all interactions and changes
• Confidentially handling policy owner information and ensuring compliance and communication standards are met
• Collaborating with internal teams to ensure thorough and timely resolutions for all members

Essential Qualifications

To be successful in this role, you'll need:

• Minimum 2 years of experience in a customer service-related position, with a high value placed on the customer/member experience; insurance/call center experience preferred
• Demonstrated basic mathematical aptitude (addition, subtraction, multiplication, and division)
• Technical aptitude with experience navigating and operating multiple computer applications and telephone technologies desired
• Basic understanding and knowledge of life insurance company operations, policies, and procedures, and knowledge of various insurance products preferred
• Completion of insurance industry or LOMA coursework preferred
• High School Diploma required; some college-level coursework preferred
• Must possess internet with a minimum speed of 25MB download and 5MB upload and be able to support a VPN

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a remote or virtual environment
• Knowledge of CRM software and other customer service tools
• Certifications in customer service or a related field
• Bilingual or multilingual skills

Skills and Competencies

To excel in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and ability to maintain accuracy in a high-volume environment
• Ability to work independently and as part of a team
• Strong technical skills and ability to learn new systems and software

Career Growth Opportunities

• On-the-job training and coaching
• Formal training programs and workshops
• Mentorship and career guidance
• Opportunities for advancement and career progression

Work Environment and Company Culture

• Competitive pay, with a starting salary of $20 per hour
• Opportunities for shift premiums and overtime
• Comprehensive benefits package, including medical, dental, vision, life, and disability coverage
• Generous paid time off plan, including holiday pay, floating holiday days, and a very generous vacation policy
• Complimentary blithequark Basic Membership
• Tuition reimbursement and opportunities for career development

Compensation, Perks, and Benefits

• Competitive pay, with a starting salary of $20 per hour
• Opportunities for shift premiums and overtime
• Comprehensive benefits package, including medical, dental, vision, life, and disability coverage
• Generous paid time off plan, including holiday pay, floating holiday days, and a very generous vacation policy
• Complimentary blithequark Basic Membership
• Tuition reimbursement and opportunities for career development
• Earn up to $2,500 in the first year in Retention Bonuses
• Performance-based incentive plan
• Retirement Savings options, such as a pension and 401k, available with a Company match

Conclusion

If you're passionate about delivering exceptional service and building lasting relationships, we want to hear from you. As a Remote Member/Customer Services Advocate at blithequark, you'll have the opportunity to make a real difference in the lives of our members. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this is a role that's not to be missed. Apply now and take the first step towards a rewarding new role with blithequark.