Experienced Customer Success Associate – Partnership Growth and Optimization at blithequark

Are you a customer-centric professional with a passion for driving business growth and optimizing partnerships? Do you thrive in a fast-paced, collaborative environment where no two days are the same? If so, we're excited to introduce you to this exceptional opportunity to join blithequark's Customer Success team as a Customer Success Associate.

About blithequark

blithequark is on a mission to revolutionize the global food system by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. With a massive scale and a team of dedicated professionals, we're tackling a problem of this magnitude and seeking talented individuals to join our journey.

Meet Your Team

Our Customer Success team at blithequark is a dynamic group of professionals who are passionate about delivering value to our vendors throughout the partnership lifecycle. We're responsible for digitizing food service distributors with our AI technology, enabling them to run a more profitable and less wasteful business. As a Customer Success Associate, you'll play a crucial role in supporting our Customer Success Managers (CSMs) in executing successful implementations for our vendor partners.

The Role & Responsibilities

As a Customer Success Associate, you'll be responsible for:

• Supporting CSMs in executing successful implementations for our vendor partners, ensuring smooth operations and customer satisfaction
• Collaborating with CSMs on partnership execution, taking initiative and ownership where appropriate to further improve our vendors' experience
• Supporting CSMs across the whole partnership lifecycle, from pre-implementation data handling to post-implementation day-to-day troubleshooting and requests
• Assisting in preparing training materials to guide partners through a seamless onboarding process
• Training our Choco AI model by processing orders before a partnership launch to ensure high accuracy levels and set up our partnerships for success

Who We're Looking For

We're seeking a highly motivated and detail-oriented individual with:

• 1+ years of experience in customer support, account management, or a similar role
• Strong communication skills with the ability to articulate technical information clearly to both internal and external stakeholders
• Detail-oriented with a commitment to high-quality service delivery
• Data entry pro ensuring accuracy and efficiency in every task
• Ability to troubleshoot and resolve client issues proactively
• A huge team player with a team-first mentality
• Fluent English communicator (written & spoken)

Why Join blithequark?

* Be part of a dynamic and growing team of over 200 professionals across Europe and the US

• Contribute to a mission that's revolutionizing the global food system
• Enjoy a collaborative and inclusive work environment with a team-first mentality
• Develop your skills and expertise in customer success, partnership growth, and optimization
• Participate in a comprehensive training program to ensure your success
• Enjoy a competitive compensation package, including benefits and perks

Work Environment and Company Culture

Our office is located in London, and this is an in-office position (5 days). We're a dedicated team that enjoys spending time together, and we're committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.

Equal Opportunity Employer

blithequark is an equal opportunity employer. We encourage people from all backgrounds to apply. We're committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

How to Apply

If you're a motivated and customer-centric professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join blithequark's Customer Success team as a Customer Success Associate. Apply for this job