Experienced Associate Customer Success Manager – Digital Asset Management

Are you a customer-centric professional with a passion for driving business growth and delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Associate Customer Success Manager.

About blithequark

blithequark is a leading provider of AI-powered digital asset management solutions, empowering teams to conquer the chaos of proliferating content, touch points, and relationships. Our innovative platform enables organizations to unify and transform the creation and sharing of assets, inspiring teams, delighting customers, and elevating businesses. With a global presence in seven offices and a commitment to innovation, blithequark offers a dynamic environment where you can make a real impact.

Join Our Team

As a leader in the industry, blithequark empowers over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys, and Icelandair, to work smarter with their content. Our team of 500+ 'Byndies' is passionate about delivering exceptional customer experiences and driving business growth. We're looking for a talented Associate Customer Success Manager to join our ranks and contribute to shaping the future of digital asset management.

Key Responsibilities

As an Associate Customer Success Manager at blithequark, you will:

• Schedule regular calls and face-to-face meetings to learn more about the overall blithequark experience and points of improvement or issues that the customer is experiencing
• Create up-sell opportunities to drive business growth and revenue
• Act as a liaison between the customer and the Product team to represent the customer's feedback in strategic and product direction
• Communicate and resolve issues internally with Support, Onboarding, Product, and Development teams
• Educate customers on new features and improvements through trainings, webinars, and masterclasses

Essential Qualifications

To succeed in this role, you will need:

• 1+ years of customer-facing experience in account management, sales, customer success management, or a related field
• Demonstrated history of working with clients, increasing client satisfaction, adoption, retention, and advocacy
• Ability to develop strong client relationships, manage expectations, and critically problem-solve
• Outstanding probing and listening skills
• Strong analytical skills and use of data to help drive adoption, find opportunities, and risks
• Strong verbal and written communication skills and excellent presentation skills
• Excellent problem-solving skills and ability to resolve customer-related issues
• Superior time management skills and ability to prioritize effectively
• Proven experience in successful team projects
• Affinity for technology
• Ability to work in a fast-paced environment and be agile

Nice to Have

While not essential, the following qualifications would be beneficial:

• Experience with Marketing and Martech Software tools
• Commercial experience and mindset

Why You'll Love blithequark

At blithequark, innovation is in our DNA. We've built an environment that promotes creative thinking and self-initiative within a culture of fun. Our team is passionate about delivering exceptional customer experiences and driving business growth.

We offer

• Challenging and inspiring work environment
• Flat hierarchy where your voice will be truly heard
• Opportunity to initiate your own projects
• An experienced team ready to welcome you anytime
• Unlimited vacation policy
• Competitive monthly compensation
• Apple gear
• Daily lunch
• Drinks at the Bynder Bar
• Amazing office in the heart of Amsterdam

Our Commitment

At blithequark, we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make blithequark even better. We're committed to being an inclusive, equitable, and diverse workplace where all employees, regardless of ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability, are valued and respected.

Ready to Join Our Team?

If you're a customer-centric professional with a passion for driving business growth and delivering exceptional experiences, we invite you to apply for this exciting opportunity. Join our dynamic team at blithequark and contribute to shaping the future of digital asset management. Apply to this Job Apply for this job