Experienced Customer Support Associate – Fraud Prevention and Verification

Are you passionate about making a difference in the lives of others while fighting against cybercrime? Do you have a keen eye for detail and a knack for providing top-notch customer support? If so, we want to hear from you! At blithequark, we're on a mission to create a world without wire fraud, and we're looking for a talented Customer Support Associate to join our team. About blithequark blithequark is a leading provider of secure verification solutions for the real estate sector. Our cutting-edge technology helps mitigate risks and ensures that every transaction is conducted with confidence and peace of mind. We've been recognized as one of the Best Startups to Work in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs two years in a row. Our core values – Protect the Customer, Raise the Bar, Operate with Urgency, Grow with Grit, Ride the Wave, Enthusiasm Spreads, Stay Connected, and Send It – guide everything we do. The Challenge Cybercrime is on the rise, with total losses exceeding $16 billion in 2024, according to the FBI's IC3 report. With investment fraud and BEC scams at the forefront, it's clear that the real estate sector remains a lucrative target for cybercriminals. At blithequark, we take this threat seriously and are committed to providing a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Your Role As a Customer Support Associate, you will be a crucial part of our team, supporting our customers by ensuring data accuracy and assisting with our verification products. You will be our users' trusted point of contact and an essential part of the fraud prevention process. Your responsibilities will include: * Meticulously examining data from various sources to ensure accuracy and completeness * Identifying and correcting data errors and inconsistencies * Researching and verifying missing information to ensure data completeness * Conducting an average of 35 daily outreach calls to confirm business information * Following established data entry procedures and guidelines to maintain a high level of accuracy and efficiency * Providing high-quality, responsive support to customers using our verification products * Documenting customer interactions and escalating issues when appropriate * Helping to create guides and other training materials for customers on our products * Assisting with ordering and receiving documentation from lenders and other sources * Maintaining confidentiality and security of sensitive information What You'll Need To succeed in this role, you'll need: * Clerical office skills, including computer skills and data entry * Strong communication and interpersonal skills with a customer-first mindset * Detail-oriented with strong investigative skills * Reliable with a positive and professional attitude and strong work ethic * Ability to learn and navigate multiple systems and portals * Adaptability to handle changes in procedures and software systems * Ability to prioritize, ask questions when appropriate, and exercise good judgment * Strong organizational skills with an ability to manage time and resources effectively * Comfort with both customer-facing responsibilities and internal data integrity work * A curiosity to take on new challenges and help build new processes What We Offer At blithequark, we're committed to providing a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud. Our benefits package includes: * Flexible vacation * 12 company-paid holidays * 10 paid sick days * No work on your birthday * Health, dental, and vision Insurance (including a $0 option) * 401(k) with matching, and no waiting period * Equity * Life insurance * Generous parental paid leave * Wellness reimbursement of $300/year * Professional development reimbursement * Competitive pay Join Our Team If you're passionate about making a difference in the lives of others and fighting against cybercrime, we want to hear from you! Apply now to become a part of our dynamic team at blithequark.

Why Work at blithequark?

At blithequark, we're more than just a company – we're a community of like-minded individuals who share a common goal: to create a world without wire fraud. Our core values guide everything we do, and we're committed to providing a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud.

Our Culture

We believe that company culture is the best predictor of success. At blithequark, we're proud of our culture, which is built on our core values: * Protect the Customer * Raise the Bar * Operate with Urgency * Grow with Grit * Ride the Wave * Enthusiasm Spreads * Stay Connected * Send It Our culture is all about collaboration, innovation, and a passion for making a difference. We're a team of dedicated individuals who are committed to our mission and to each other.

Our Benefits

At blithequark, we're committed to providing a comprehensive benefits package that includes: * Flexible vacation * 12 company-paid holidays * 10 paid sick days * No work on your birthday * Health, dental, and vision Insurance (including a $0 option) * 401(k) with matching, and no waiting period * Equity * Life insurance * Generous parental paid leave * Wellness reimbursement of $300/year * Professional development reimbursement * Competitive pay We believe that our employees are our greatest asset, and we're committed to providing a work environment that's supportive, inclusive, and rewarding.

How to Apply

If you're passionate about making a difference in the lives of others and fighting against cybercrime, we want to hear from you! Apply now to become a part of our dynamic team at blithequark. Apply for this job