Experienced Customer Service Representative - Onsite at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Representative to join our team at our Port St. Lucie, FL site location. As a key member of our customer service team, you will be the face of blithequark, providing top-notch support to our clients and customers.

About blithequark

blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we are a force for good in supporting our communities, clients, and the environment. Our team of over 500,000 inspired and passionate people speaks more than 300 languages, making us a leader in the industry.

Benefits of Working with blithequark

At blithequark, we offer a comprehensive benefits package that includes:

• Paid Training to help you develop your skills and knowledge
• Competitive Wages to reflect your value to our team
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to relax and recharge
• Employee wellness and engagement programs to support your physical and mental well-being

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As a Customer Service Representative, you will be a key contributor in making that happen. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! With a strong focus on career development and growth, we encourage our employees to take on new challenges and pursue their passions.

Responsibilities

As a Customer Service Representative, your responsibilities will include:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people - people who are inspired to deliver only the best in all that they do. To be considered for this role, you must:

• Reside within a 30-mile radius of Port St. Lucie, FL
• Have a High School Diploma or equivalent
• Have a minimum of 1 year of customer service experience
• Be 18 years of age or older
• Be able to type at least 25 words per minute
• Be comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Have customer service and/or sales experience preferred
• Have a college degree preferred but not required

Key Competencies

To succeed in this role, you will need to demonstrate:

• Process Excellence: Commitment to following established procedures and customer service-driven
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Communication: Outstanding communication, listening, and analytical skills
• Organizational Skills: Strong organizational and problem-solving skills
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience

Be Part of Our blithequark Family

At blithequark, we are committed to creating a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace.

Employment Type

This is a full-time position, with a variety of shifts available.

Apply Now!

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team at blithequark and take the first step towards a rewarding and challenging career. [Apply to this job](https://www.ziprecruiter.com/c/Teleperformance/Job/Customer-Service-Representative-Onsite/-in-Port-Saint-Lucie,FL?jid=088a1908a3dd64ab&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) [Apply To this Job](https://www.ziprecruiter.com/c/Teleperformance/Job/Customer-Service-Representative-Onsite/-in-Port-Saint-Lucie,FL?jid=088a1908a3dd64ab&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job