Experienced Temporary Remote Customer Service Representative – Benefits and Payroll Support

Are you a customer service enthusiast with a passion for delivering exceptional support to clients? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark's team of dedicated professionals as a Temporary Remote Customer Service Representative. In this role, you will play a vital part in shaping the future of our clients' benefits and payroll experiences, while enjoying the flexibility of a remote work arrangement and a competitive hourly rate of $15.50.

About blithequark

As a global leader in insurance, risk management, and consulting services, blithequark empowers businesses, communities, and individuals to thrive. With a growing team of over 45,000 professionals worldwide, we foster a culture of excellence, fueled by shared values and a collective passion for making a difference. At blithequark, you'll have the opportunity to build a rewarding career, whether it's with our brokerage division, benefits and HR consulting division, or corporate team.

The Role

As a Temporary Remote Customer Service Representative, you will be responsible for delivering high-quality client service, consistent with blithequark's standards and practices. Your primary focus will be on responding to customer inquiries via phone, resolving issues related to employee benefits, and processing documents. You will also be expected to maintain satisfactory quality assurance scores and consistently meet or exceed departmental performance metrics.

Key Responsibilities:

* Deliver exceptional customer service, consistent with blithequark's standards and practices

• Respond to customer inquiries via phone in a call center environment
• Research and resolve customer issues related to employee benefits
• Process documents and maintain accurate records
• Maintain satisfactory quality assurance scores and consistently meet or exceed departmental performance metrics

Requirements:

* High school diploma or equivalent

• Customer service experience, preferably in a call center environment
• Strong typing and basic computer skills
• Ability to work in a fast-paced, dynamic environment

Nice to Have:

* Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook, and Word

• Exposure to benefits, HR, and/or payroll
• Call center experience

Compensation and Benefits:

As a valued member of the blithequark team, you'll enjoy a competitive hourly rate of $15.50, plus a range of benefits that support your overall wellbeing. These include:

• Medical, dental, and vision plans, starting from day one
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs
• Charitable matching gift program
• And more...

Inclusion and Diversity:

At blithequark, we value inclusion and diversity, and it's embedded into the fabric of our organization. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics. We see inclusion as a conscious commitment and diversity as a vital strength, allowing us to better serve our clients and communities.

Equal Employment Opportunity:

blithequark is an equal employment opportunity employer and prohibits any form of discrimination based on protected characteristics. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining the blithequark team. Apply Job!

Join the blithequark Team:

At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that every candidate brings something special to the table, and we encourage you to apply, even if you feel that you're close but not an exact match. Join us in shaping the future of our clients' benefits and payroll experiences, and enjoy the flexibility of a remote work arrangement, competitive hourly rate, and a range of benefits that support your overall wellbeing. Apply for this job