Job Title: Customer Service Representative - blithequark Answer Team Consultant

Job Description:

Welcome to blithequark: Where Heart Meets Healthcare

At blithequark, we're not just a company - we're a community of passionate individuals dedicated to delivering exceptional healthcare experiences. Our purpose is simple: to bring our heart to every moment of your health. This guiding principle inspires us to innovate, to collaborate, and to make a meaningful difference in the lives of our patients and customers.

Our Heart At Work Behaviors

Our unique culture is built on a set of core values that empower our employees to thrive. We believe in: * Empowering our team members to make a lasting impact * Fostering a culture of innovation and creativity * Prioritizing the well-being of our employees and our communities * Embracing diversity, equity, and inclusion * Striving for excellence in everything we do

About the Role

We're seeking a highly skilled and compassionate Customer Service Representative to join our Answer Team at blithequark. As a key member of our client-facing team, you'll be the single point of contact for our clients, responding to their service requests and issues in a timely and professional manner.

Key Responsibilities:

* Respond to client service requests and issues, including enrollment and billing, commissions, technical support, install/group administration, and all other routine customer service inquiries * Deliver first-call resolution for 90-95% of inquiries by accurately identifying, researching, and resolving issues based on the initial phone call/letter/email from the client * Utilize process improvement and root-cause analysis methodologies to identify areas for improvement and implement changes * Develop technical acumen through ongoing training and professional development * Provide exceptional customer service skills, demonstrating a strong client-facing orientation and problem-solving abilities

Requirements:

* Prior call center experience * Experience in use of process improvement and root-cause analysis methodologies preferred * Capability to develop technical acumen * Strong client-facing orientation * Demonstrated exceptional customer service skills * Demonstrated problem-solving skills * High School Diploma or GED equivalent required

What We Offer:

* Competitive pay range: $17.00 - $31.30 per hour * Comprehensive benefits package, including medical, dental, and vision coverage * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Well-being programs, education assistance, free development courses, and a CVS store discount * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year * Opportunities for career growth and professional development

Why Join blithequark?

* Be part of a dynamic and innovative company that's making a difference in the lives of our patients and customers * Enjoy a collaborative and supportive work environment that fosters growth and development * Take advantage of our comprehensive benefits package and competitive pay range * Make a meaningful impact in the lives of our clients and communities

How to Apply:

If you're a motivated and compassionate individual who shares our passion for delivering exceptional healthcare experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. Apply Now! Application Window: We anticipate the application window for this opening will close on: 09/20/2024 Equal Employment Opportunity: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Work Experience: Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. Apply for this job