Experienced Customer Service Representative - After Hours (Sunday-Wednesday or Wednesday-Saturday) - Remote, Virginia

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! At blithequark, we're dedicated to transforming the way people access care, and we're looking for optimistic individuals to join our team as Customer Service Representatives (CSRs). As a CSR, you'll play a vital role in making a positive impact on members' lives by being a first contact for questions about our service offerings.

About blithequark

blithequark is a leading provider of non-emergency medical transportation and personal and home care services. Our mission is to connect people with care, wherever they are, and to facilitate greater access to care, reduce costs, and improve outcomes. We're committed to making a difference in the lives of our members and our team members.

Job Summary

As a Customer Service Representative at blithequark, you'll be responsible for resolving member concerns, processing requests in an accurate and timely manner, and providing exceptional customer service. You'll work from home, using our structured protocol and scripts to document conversations and ensure consistency in scheduling, modifying, and canceling customer reservations. You'll also be responsible for answering member questions, reviewing and educating members on our services and their insurance coverage, and referring unresolved customer grievances to designated departments for further investigation and resolution.

Responsibilities

* Receive and document customer concerns while ensuring all relevant information is correct in a timely manner

• Ensure all company procedures are followed
• Ensure accurate trip data is input in our systems
• Demonstrate a personal commitment to producing high-quality work
• Refer unresolved customer grievances to designated department for further investigation and resolution
• Multitask effectively and efficiently to extract necessary information from multiple systems
• Review and educate members on our services and their insurance coverage
• Answer a high volume of calls up to 100+ calls per day
• Proficiency in Microsoft Office Suite
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
• Work overtime as required
• Ability to work independently under general supervision
• Sound decision-making and problem-solving skills in a fast-paced environment

Requirements

* High School Graduate or General Education Degree (GED)

• 0-2 years of related experience
• 6+ months contact center experience or customer service experience
• Strong organization skills, written, and verbal communication skills
• All system documentation will be in English
• Can type 35wpm or more
• Ability to work in a fast-paced environment with multiple priorities
• Ability to work independently with minimal supervision
• Strong problem-solving and decision-making skills

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. We require a dedicated work area that is separated from other living areas and provides privacy to review company sensitive documents securely. You'll also need to have high-speed internet of 25MBPS download and 5MBPS upload, and be able to directly hardwire to your modem. At blithequark, we value our team members and prioritize a positive and supportive work environment. We offer a comprehensive benefits package, including medical, dental, and vision insurance, employer-paid basic life insurance and AD&D, voluntary life insurance, health care and dependent care flexible spending accounts, pre-tax and post-tax commuter and parking benefits, 401(k) retirement savings plan with company match, paid time off, paid parental leave, short-term and long-term disability, tuition reimbursement, and employee discounts.

Compensation and Benefits

* Starting pay rate: $15.00/hour

• Comprehensive benefits package, including medical, dental, and vision insurance, employer-paid basic life insurance and AD&D, voluntary life insurance, health care and dependent care flexible spending accounts, pre-tax and post-tax commuter and parking benefits, 401(k) retirement savings plan with company match, paid time off, paid parental leave, short-term and long-term disability, tuition reimbursement, and employee discounts

How to Apply

If you're passionate about making a difference in people's lives and enjoy working in a service-oriented industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We're an equal opportunity employer and welcome applications from diverse candidates.

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

Disclaimer

Please note that blithequark will never ask any potential applicant for employment for any personal identifiable information via social media. Additionally, blithequark will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for blithequark requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.

Get Started

If you're interested in a future opportunity at blithequark, please click "Get Started" below or create an account by clicking "Sign In" at the top of the page to set up email alerts as new job postings become available that meet your interest. Apply Job! Apply for this job