Experienced Full Stack Performance Analyst – Data Insights and Analytics for Contact Centers and Walt Disney World Commerce

Are you a data enthusiast with a passion for storytelling and a knack for extracting actionable insights from complex data sets? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join the Digital and Travel Operations Analytics (DTOA) team at blithequark, where you'll play a key role in driving business outcomes and guest satisfaction through data-driven decision making.

About blithequark

blithequark is a global leader in the entertainment and media industry, with a rich history of innovation and creativity. Our Consumer Insight, Measurement & Analytics (CIMA) team is at the forefront of this innovation, leveraging cutting-edge analytics and data science to inform business decisions and drive growth. As a Performance Analyst on our DTOA team, you'll be part of a collaborative and dynamic group of professionals who are passionate about data and committed to delivering exceptional results.

Job Summary

We're seeking an experienced Performance Analyst to join our DTOA team, where you'll provide analytical support for Contact Centers and pre-arrival Walt Disney World Commerce. As a key member of our team, you'll be responsible for conducting forecasting, root-cause analysis, and ad-hoc business analysis, as well as developing and maintaining reports and dashboards to inform business decisions. If you're a self-starter with a passion for data storytelling and a knack for extracting insights from complex data sets, we encourage you to apply.

Key Responsibilities

* Conduct forecasting, ad-hoc modeling, and deep-dive analysis to inform business decisions

• Monitor agent performance, proactively identify areas for further research, and develop personalized analyses from start to finish
• Build reports and visualizations to tell compelling stories with data
• Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
• Create, maintain, audit, and optimize reports and documents used to support various business programs
• Execute programs critical to the business operation under strict timelines

Measurement and Analytics

* Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports

• Monitor data quality and accuracy; improve if needed
• Collaborate with team members, leaders, and business partners to answer summary business questions with sound quantitative analyses and reproducible results
• Apply advanced analytical techniques to test hypotheses and extract actionable insights
• Stay up-to-date with today's data technology trends and share knowledge and best practices with team members

We're Looking for Someone with

* Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role

• Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques
• Proactive interest in understanding the "why" behind performance, decisions, etc.
• Strong attention to detail and ability to follow through on tasks and complete projects on time
• Effective communication skills (verbal, written, and visual)
• Desire to excel in a fast-paced, complex, and ambiguous business environment
• Experience with SQL and R or Python

Nice-to-Haves

* Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses

• Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
• Excellent SQL skills and fluency in R or Python
• Ability to quickly adapt and learn new tools and skills
• Ability to maintain and develop relationships with partners/clients/team members
• Graduate degree and/or 4+ years of relevant experience in analytics or data science

What We Offer

* Competitive hourly rate of $25-40/hour

• Opportunity to work with a global leader in the entertainment and media industry
• Collaborative and dynamic work environment
• Professional development opportunities and training
• Flexible remote work arrangement
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off

How to Apply

If you're a motivated and detail-oriented individual with a passion for data and analytics, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply Now! Apply for this job