Experienced Customer Service Agent – English Speaker (Part-Time / Night Shift) at blithequark

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Do you thrive in a dynamic environment where no two days are the same? Look no further! blithequark is revolutionizing global transportation with cutting-edge technology, and we're seeking enthusiastic Customer Support Agents fluent in English to join our team. At blithequark, we're on a mission to create a more sustainable and efficient future for transportation worldwide. Our innovative approach has transformed daily commutes and reduced humanity's environmental footprint. We're committed to creating a culture of care, curiosity, and achievement, where our team members feel valued, empowered, and inspired to grow.

About blithequark

blithequark is a pioneering company that's harnessing the power of technology to transform the transportation industry. Our team is passionate about making a positive impact on the environment and improving the lives of our customers. We're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone feels welcome and valued.

What You'll Be Doing

As a Customer Support Agent at blithequark, you'll be at the forefront of our customer service operations. You'll provide first-line support through phone, email, and digital channels, ensuring that our customers receive exceptional service and support. Your key responsibilities will include:

• Offering first-line support to customers, resolving their queries quickly and effectively
• Keeping customer records updated with reasons for contact, solutions provided, and any other relevant information
• Fostering positive interactions in all communications, making sure customers feel understood and supported
• Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs
• Participating in training and briefings to gain expertise and understand client and contact centre requirements
• Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
• Offering feedback and insights on areas that may lead to a poor customer experience
• Embodying the values of blithequark, ensuring they're reflected in your daily work

What Skills & Experience You'll Bring to Us

To succeed in this role, you'll need:

• Fluent English: You have a high and fluent English (C2 level), both written and spoken
• Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email
• Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service
• Eligibility: Be eligible to work in Spain

What We Offer

We're committed to providing a comprehensive package that supports your growth and well-being. Our benefits include:

• Starting date: 10th of February, 2025
• Contract: Temporary (6 months)
• Salary: 9.743 gross per year
• Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed)
• Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based)
• 24 holiday days per year on a full-time basis
• Work Model: Hybrid working model
• Location: Barcelona, Spain

Additional Benefits

We're committed to supporting your overall well-being and career growth. Our additional benefits include:

• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Option to sign-up for Discounted Private Health Insurance
• Referral Program: Refer a Friend and get a Referral bonus
• Access to specialised LinkedIn training courses
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment

About Our Culture

At blithequark, we believe in fostering a culture of care, curiosity, and achievement. We're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone feels welcome and valued. Our values reflect our commitment to:

• WeCare: We care about our customers, colleagues, and the environment
• WeAreCurious: We're curious about new ideas, technologies, and innovations
• WeAchieveTogether: We achieve together as a team, supporting each other to succeed

Apply Now!

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we want to hear from you! Apply now to join our dynamic team at blithequark. Apply Job! Apply for this job