Technical Support / Customer Service Representative (Remote) – Join the Blithequark Team and Revolutionize Your Career
Are you ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first, inclusive culture, and genuine belonging? Do you want to join a company that consistently earns prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? If so, we invite you to apply for the Technical Support / Customer Service Representative (Remote) position at Blithequark, where you'll have the opportunity to reimagine your career and develop lifelong friendships.
About Blithequark
Blithequark is a global organization that empowers individuals to become game-changers in their careers and personal lives. With a diverse team from over 70 countries, we're united by our passion for delivering exceptional customer experiences and tech-powered innovation. Our commitment to nurturing a true people-first culture has earned us numerous awards and recognition, making us a leader in the industry. As a remote Technical Support / Customer Service Representative at Blithequark, you'll be part of a dynamic team that's dedicated to making a positive impact on the world.
Career Growth and Personal Development
This is an exciting opportunity to start a new career journey with Blithequark, where you'll receive comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Our commitment to career growth and personal development is evident in our 80% manager and leader promotion rate from within. We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career aspirations. At Blithequark, we believe in investing in our people to drive long-term success for both our teams and customers.
Key Responsibilities
As a Technical Support / Customer Service Representative working from home, you'll be responsible for:
- Providing inbound customer support using a call flow guide
- Resolving technical issues related to hardware, software, and client products
- Tracking, documenting, and retrieving information in databases
- Being an amazing problem-solver
- Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
- Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offering additional products and/or services
- Delivering expert customer experiences...with a smile
Your Qualifications
To succeed in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Technical support experience preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
What's in it for you?
At Blithequark, we champion our people and invest in their growth and well-being. As a Technical Support / Customer Service Representative (Remote), you'll enjoy:
- Starting wage will be between $15 and $20 (pay rate will not be below applicable minimum wage)
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Join the Blithequark Team Today!
If you're ready to embark on a new career journey with a forward-thinking global organization that prioritizes people-first, inclusive culture, and genuine belonging, we invite you to apply for the Technical Support / Customer Service Representative (Remote) position at Blithequark. Apply today and discover why over 440,000 game-changers around the globe call Blithequark their "employer of choice."
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Blithequark is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
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