Experienced Full Stack Customer Service Manager – Airline Operations and Client Experience Development

Are you ready to embark on a thrilling journey with a dynamic team that shares your passion for delivering exceptional client experiences? Do you have a knack for fostering a culture of empathy, trust, and respect within a fast-paced, ever-evolving environment? If so, we invite you to join the esteemed team at blithequark, where we're dedicated to revolutionizing the airline industry through innovative customer service strategies and cutting-edge technology. As a seasoned Customer Service Manager at blithequark, you'll play a pivotal role in driving operational excellence, ensuring a safe and high-performing work environment, and providing an unparalleled client experience. With a competitive salary of $25/hour and a comprehensive benefits package, you'll have the opportunity to grow professionally, develop your skills, and make a lasting impact on our organization.

About blithequark

At blithequark, we're more than just an airline – we're a community of passionate individuals dedicated to making a difference in the lives of our clients, colleagues, and partners. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible in the airline industry. Our 20+ Representative Business Asset Gatherings are designed to foster connections between our colleagues, clients, providers, networks, and investors, creating a comprehensive workplace that addresses and surpasses the challenges of our diverse world.

What You'll Do

As a Customer Service Manager at blithequark, your responsibilities will include:

• Driving operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional client care, resulting in employee and client safety and well-being.
• Being a safety advocate: identifying and addressing health concerns on a case-by-case basis.
• Establishing team and individual objectives aligned with departmental and organizational targets; mentoring and guiding frontline colleagues in skill development, client care excellence, and company culture behaviors.
• Laying out and advancing successful relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride.
• Successfully allocating resources and providing suitable support to empower teams to achieve functional objectives in a safe manner.
• Ensuring the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments.
• Advancing effective communication among departments to engage our team in collaborating to achieve shared objectives.
• Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensuring colleagues adhere to corporate policies/procedures.
• Embracing the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability)
• Managing escalated service issues and being visible to colleagues when issues arise.
• Conveying key corporate and local information to frontline leaders in a productive and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality.
• Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders.

Favored Capabilities and Qualifications

* Instruction and earlier professional training

• Past airport customer service experience
• 3 years of experience leading others
• Knowledge of organizational systems and processes and functional automation applications
• Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment.
• Ability to effectively listen – focusing on what others are saying, carving out time to understand the points being made, asking questions as needed
• Decisive ability to reason – using logic and thinking to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to monitor and evaluate the performance of self, colleagues, and the operation to make enhancements or take remedial action.
• Strong critical thinking skills
• Ability to work independently as well as collaboratively
• Ability to work under demanding operational circumstances
• Ability to focus on and execute with a need to get moving and accuracy
• Ability to use sound business judgment to resolve issues with internal and external clients.
• Ability to facilitate station activities and collaborate with multi-functional departments and offices to ensure essential requirements are met for a safe, efficient, on-time operation
• Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, etc.
• Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement
• Ability to work additional hours when operational needs arise
• Ability to work rotating shifts, including weekends, holidays, and days off

What You'll Get

At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes:

• Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health programs: We believe you should be your best self – that's why our health programs give you the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join Our Team

If you're ready to embark on a thrilling journey with a dynamic team that shares your passion for delivering exceptional client experiences, we invite you to apply for the Customer Service Manager position at blithequark. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, you'll have the chance to make a lasting impact on our organization and our clients. Apply now and join the blithequark team in revolutionizing the airline industry through innovative customer service strategies and cutting-edge technology. Apply Job! Apply for this job