Experienced Part-Time Seasonal Customer Support Representative – E-commerce and Customer Experience Expert
Are you a customer service enthusiast with a passion for helping people? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join our team at blithequark, a collection of innovative companies revolutionizing the health and wellness industry. As a Seasonal Customer Support Representative, you'll be the warm and friendly voice representing our e-commerce brands, SwimOutlet.com and Everyday Yoga. With a focus on delivering exceptional customer experiences, you'll play a vital role in shaping the future of our company.
About blithequark
blithequark is a pioneering force in the health and wellness industry, with a portfolio of companies that include SwimOutlet.com, Everyday Yoga, Practyce, Swim.com, and Tend.com. Our mission is to empower individuals to live healthier, more balanced lives through innovative products, services, and experiences. As a Seasonal Customer Support Representative, you'll be part of a vibrant team that's passionate about making a difference in the lives of our customers.
Position Overview
As a Seasonal Customer Support Representative, you'll be responsible for providing exceptional customer service to our customers via phone, email, SMS, and chat. You'll be the first point of contact for customers, answering their questions, addressing their concerns, and helping them make informed choices about their swimming gear and yoga products. Your warm and friendly demeanor will make a lasting impression on our customers, setting us apart from the competition.
Key Responsibilities
* Respond to customer inquiries in a timely and friendly manner via phone, email, SMS, and chat.
- Assist customers with product selection, order placement, and post-order concerns.
- Navigate our internal systems to look up customer accounts and process orders.
- Work collaboratively with our team to constantly improve the customer experience.
- Stay updated with product knowledge and company offerings.
- Escalate priority issues and log call information as per our procedures.
- Foster a constructive work environment that promotes teamwork.
- Adhere to all our regulations, policies, and work procedures.
- Other duties and projects as assigned.
What We're Looking For
* A genuine passion for helping people and a love for swimming or yoga (a plus!).
- Previous experience in customer service, call center, or a related field (1 year +).
- Excellent communication skills, both written and verbal.
- Ability to multitask and manage time effectively.
- Familiarity with e-commerce platforms is a bonus.
Perks of Joining
* Dive into a supportive and vibrant team culture.
- Get access to employee discounts on our amazing range of products.
- Grow and learn with continuous training and development opportunities.
- Flexible working hours and remote work arrangements (we'll send over cool tech gear for you to work with).
- Competitive pay.
Remote Work Essentials
* Your own special workspace with a door, ensuring both privacy and concentration.
- A comfy yet ergonomic desk and chair setup, designed for both comfort and getting things done.
- A calm space where background distractions take a backseat.
- Trusty internet connection.
- The knack for tackling those little tech hiccups with computers, internet, and phones.
Training (paid)
* Two weeks of online guided e-learning with group video meetings and one-on-one follow-up, Monday - Friday, 9AM to 3PM PST (12PM to 6PM EST).
Shifts Needed
Shift 1: Monday, Tuesday, Thursday, Friday: 7:00 AM - 3:00 PM PST/10:00 AM - 6:00 PM EST (1-hour lunch) Shift 2: Monday, Wednesday: 6:00 AM - 12:00 PM PST/9:00 AM - 3:00 PM EST Tuesday, Thursday, Friday: 9:00 AM - 3:00 PM PST/12:00 PM - 6:00 PM EST (30-minute lunch)
Physical Demands
The employee is regularly required to sit, talk, and hear frequently; use hands and fingers to type, write; reach with hands and arms for tasks such as keyboarding, opening filing cabinets, and some light lifting as necessary.
Equal Employment Opportunity Policy
blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you're a customer service rockstar with a passion for making a difference, we invite you to apply for this exciting opportunity. Join our team at blithequark and be part of a dynamic, innovative company that's shaping the future of health and wellness. Apply for this job