Salesforce Admin/PM

Description At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are looking for a Salesforce Administrator and Project Manager to join our team. In this role, you will be responsible for implementing our company-wide Salesforce stack (Sales, Service, and Field Service) and managing various Information System projects. The ideal candidate will have strong technical experience in information systems, a deep understanding of business processes, and the ability to align technical solutions with business objectives. A day in the life and how you'll make an impact:

• Lead or participate in Salesforce-related projects, from planning and requirements gathering to execution and post-implementation support.
• Communicate project timelines, deliverables, and status updates to stakeholders.
• Participate in Salesforce roadmap planning and strategic alignment with business goals.
• Collaborate with business stakeholders and external vendors to define, analyze, research, and document business requirements and workflows.
• Translate business needs into technical requirements to improve processes, and define processes with an external and internal implementation team.
• Create and maintain system documentation, including functional and technical specifications, user guides, and training materials.
• Provide guidance, support, coordination and follow-up on customers' questions and requests, and solve issues within business applications.
• Manage user accounts, roles, profiles, and permissions to ensure secure and efficient access.
• Import, update, and backfill records as needed.
• Maintain data integrity through regular audits and deduplication processes.
• Design and implement new fields, field logic, and validation rules.
• Create and manage custom objects, tailored to support changing business needs.
• Develop and implement process automation, including flows, approval processes, and advanced flows.
• Regularly monitor and maintain Salesforce system health, including user management, security settings, data integrity, and system configurations.
• Provide training and support to users on Salesforce functionality, best practices, and new features. Develop training materials and conduct workshops as needed.
• Integrate third-party solutions into Salesforce to extend platform functionality.
• Collaborate with other teams to evaluate and implement tools that enhance productivity.
• Utilize Salesforce APIs to enable seamless integration with external systems.
• Ensure Salesforce usage complies with company policies, industry regulations, and data protection laws. Implement governance frameworks and conduct audits to maintain compliance.
• Proactively identify opportunities to enhance Salesforce capabilities, streamline processes, and improve user experience through automation and innovation.
• Create, maintain, and enhance Salesforce reports and dashboards to provide actionable insights for key stakeholders. Regularly review reporting needs, optimize report performance, and ensure data accuracy across all visualizations. Collaborate with teams to develop custom reports and dashboards that align with business objectives.

Requirements

• Minimum 5 years of experience as a Salesforce Administrator, with a proven track record of managing and optimizing Salesforce environments.
• 3+ years of experience as Technical PM
• Sales/Service cloud: Minimum 3 years of hands-on experience with working in Sales cloud and Service cloud.
• Ability to thrive in a fast-paced, agile environment, with a proactive approach to problem-solving and continuous improvement.
• Agile learner with the ability to quickly grasp and implement new technologies and concepts
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and levels of the organization.

Ideally, we're looking for:

• CPQ Expertise: hands-on experience managing and enhancing CPQ (Salesforce or other). Proven ability to customize and optimize CPQ processes, including product configuration, pricing rules, and quote generation. Experience with CPQ implementation, troubleshooting, and ensuring alignment with sales and business objectives.
• Experience working in startup environments, understanding their unique challenges and dynamics.
• Salesforce Advanced Administrator Certification or equivalent.
• Experience with data migration projects, including data cleansing, mapping, and validation.
• Familiarity with data analysis concepts, including the ability to interpret and manipulate Salesforce data for reporting and decision-making using MS Excel or Google sheets

Travel Requirements:

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