[Remote] Risk Analyst- Casualty

Note: The job is a remote job and is open to candidates in USA. ICW Group is a reputable insurance company with over 50 years of experience, seeking to enhance its team with a Risk Analyst in Casualty. This role focuses on supporting underwriters through account management, ensuring excellent customer service, and contributing to the department's profitability and revenue goals.

Responsibilities

• Supports the Underwriters through account management assistance.
• Collects account and insured information for analysis by communicating directly with agents on behalf of underwriters as needed.
• Performs tasks to directly support the underwriting staff during such stages of the process as pre-quote, bind and post-bind type tasks for new business, renewals, and mid-term changes.
• Collaborates with underwriters and agents as needed to communicate account status and complete outstanding subjectivities.
• Liaises with underwriters to confirm binder and policy issuance instructions for policies and midterm change requests.
• Adheres to all service standards by creating and delivering policies in an accurate and timely manner.
• Processes subsequent endorsement activity and renewal processing.
• Generates and delivers renewal solicitation and non-renewal letters based on instruction from underwriters.
• Manages and prioritizes workloads to meet due dates.
• Ensures electronic file maintenance.
• Provides customer service to both internal and external customers.
• Responds promptly to all internal and external customer requests.
• Fosters strong relationships with agency staff and consultative in nature.
• Responds to moderately complex inquiries from agency staff and within letter of authority.
• Completes other underwriting account support tasks with minimal supervision as per company guidelines.
• Serves as a mentor to junior level team members.
• Identifies workflow issues and recommends changes for process improvement.
• Duties may include any reasonable Company-related assignments as directed by Management.
• Trains co-workers on computer systems and department procedures.
• Supports the team in achieving department goals.
• Assists in developing standard processes and job aids for the team.

Skills

• High school diploma or general education diploma (GED), required.
• Minimum 1 year of related experience and/or training; or equivalent combination of education and experience.
• Strong organizational skills with the ability to effectively handle multiple assignments, prioritize work, and meet deadlines in a dynamic and results driven environment.
• Ability to work independently as a member of a team.
• Ability to collaborate successfully in various settings.
• Knowledge of Commercial Lines coverages (CAP, Property, GL, Excess, and WC).
• Highly motivated with initiative, and a proactive approach to deliverables.
• Knowledge and working understanding of business and financials concepts.
• Proficient analytical skills.
• Ability to work in a detail-oriented environment.
• Excellent written and verbal communication skills in a variety of settings.
• Customer centric mindset to service and resolution.
• Proficient in Microsoft products and ability to quickly master proprietary and vended software applications.
• Ability to master and apply new knowledge.
• Bachelor’s degree preferred.
• Understanding of policy structure, policy forms, and endorsements preferred.
• Knowledge of insurance accounting a plus.

Benefits

• Generous medical, dental, and vision plans
• 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
• 11 paid holidays throughout the calendar year
• We’ll support you 100%

Company Overview

• ICW Group Insurance Companies is a top-tier, national, multi-line Property & Casualty insurance company, providing comprehensive coverage to safeguard our customers’ world. It was founded in 1972, and is headquartered in San Diego, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.icwgroup.com.

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