[Remote] PT Customer Support Representative-Training in office - Remote

Note: The job is a remote job and is open to candidates in USA. Mercury Broadband is a leading provider of high-speed Internet and digital phone service. They are looking for an energetic and positive Customer Support Representative to provide product and service information, make recommendations, and offer technical support to subscribers.

Responsibilities

• Provide support for customer premise equipment and personal computing devices including PCs, tablets, and routers
• Ability to analyze and diagnose Internet or computer related technical support issues, and aid with troubleshooting and resolving these issues
• Attract potential subscribers by professionally and accurately answering product and service inquiries
• Make product and service recommendations based on customer needs
• Address billing inquiries and assist subscribers with their accounts in a timely manner
• Address customer concerns in a courteous and professional manner
• Schedule surveys, installations, and repairs

Skills

• Basic computer skills and proficiency with Microsoft Office
• Basic understanding of command line
• Use of PC based applications to answer sales inquiries, maintain records, diagnose basic support issues, and provide technical assistance as needed
• Knowledge and ability to operate, configure, and assist with routers, switches, personal computers, tablets, and related peripheral devices
• Self-Motivated with desire to deliver exceptional and timely customer service
• Customer support oriented and professional in appearance
• Ability to communicate effectively, both orally and in writing
• High School Degree or Equivalent
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate
• Ability to sit at a computer terminal for an extended period
• Associates Degree in PC Repair, Networking, or related field
• COMP TIA A+ Certification or equivalent
• 1-2 years Customer Service experience

Benefits

• Health
• Vision
• Basic Dental & Life Insurance
• STD
• LTD
• 401k
• Paid Time Off
• Paid Training

Company Overview