[Remote] Customer and Technical Support Consultant - Bilingual
Note: The job is a remote job and is open to candidates in USA. IDEXX Livestock Diagnostics is an innovation leader in the veterinary diagnostics industry, and they are seeking a Customer and Technical Support Consultant. This role involves providing support to veterinarians and animal healthcare professionals, troubleshooting technical issues, and ensuring customer satisfaction.
Responsibilities
- You will instruct customers on the use of our in-house diagnostic analyzers
- You will coordinate and assist with equipment installations and troubleshoot mechanical hardware technical problems as well as software integration issues
Skills
- Fluent in both French and English
- Experienced in a technically related field, have worked in a veterinary practice with our chemistry analyzers, a laboratory setting, or contact center environment
- Strong computer and technical skills, with the aptitude to learn applicable software and hardware
- Highly motivated, goal-oriented, and a strong collaborator
- A proven track record of providing extraordinary customer service
- Superb listening and communication (verbal and written) skills
- Strong interpersonal skills with the ability to establish rapport quickly
- Master problem solver with fine attention to detail
- Strong organizational skills in a multi-tasking environment
- Ability to learn quickly and apply skills and abilities to a variety of customer interactions
- Ability to be on the phone for 8 hours per day
- Reliable and dependable attendance is an essential function of this position
- Available by telephone, voicemail, email, and Microsoft Teams messaging during scheduled business hours
- Maintain a high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload)
- Prior phone experience a plus
- Networking and/or software support is a plus
Benefits
- Eligible for annual bonus
- Health / Dental / Vision Benefits
Company Overview
Company H1B Sponsorship