Collections Specialist (Entry Level & Intermediate Experience)
Job Title: Collections SpecialistJob Description As a Collections Specialist, you will manage the Accounts Receivable Aging report for assigned locations and subsidiaries, handling escalated accounts and invoices that require a higher level of collection. This role involves direct communication with customers through calls and emails, preparation of collection letters, and liaising with attorneys as needed. You will recommend accounts for third-party collection or write-off and communicate with the Collections Manager regarding the status of past-due accounts. Additionally, you will monitor and resolve financial discrepancies, maintain account notes, and update ERP systems with current information.
Responsibilities
- Manage AR Aging reports for assigned locations and subsidiaries.
- Handle escalated accounts and invoices through direct communication with customers.
- Prepare collection letters and request attorney involvement as needed.
- Recommend accounts for third-party collection or write-off.
- Communicate with the Collections Manager about past due accounts.
- Monitor and resolve financial discrepancies.
- Maintain notes on accounts to reflect collection efforts.
- Work returned statements to collect outstanding debt and update contact information.
- Ensure the security and privacy of customer information.
- Perform other related duties as assigned.
Essential Skills
- Proficient in collection, customer service, and handling Aging reports.
- Experience with Excel and conducting collection calls.
- At least two years of experience in collection and credit work.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite or related software.
- Experience with ERP systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic understanding of statistics and data analysis.
- Familiarity with state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
Additional Skills & Qualifications
- High school diploma or equivalent required.
- Bachelor's or associate's degree preferred but not required.
Work Environment
This position is fully remote. The work hours start between 8-9 AM and require an 8-hour workday with an unpaid lunch break. Job Type & Location This is a Contract to Hire position based out of Phoenix, AZ. Pay And Benefits The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 31, 2025.
About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. Apply tot his job Apply To this Job