Experienced Online Community Manager and Customer Support Specialist – US Based
Join blithequark, a global leader in Customer Service and Community Management, as we continue to revolutionize the way businesses interact with their customers online. As a passionate and dedicated team, we're committed to helping our clients grow and have fun while doing so. With a decade of experience and a reputation as a 'fast-growth' company in the UK & US, we're proud to work with an enviable client list, including some of the world's biggest brands.Aboutblithequarkblithequark is a pioneering force in the customer service industry, empowering businesses to deliver human support that's built for the 21st century. Our mission is to transform traditional contact centers into cloud-based community-led initiatives, harnessing the power of social media, live chat, and email to drive customer engagement. With a focus on innovation and excellence, we're dedicated to helping our clients succeed in an ever-changing digital landscape.The RoleWe're seeking an experienced Online Community Manager and Customer Support Specialist to join our team in the United States. As a key member of our global support team, you'll be responsible for delivering exceptional online customer support and community management services to one of our high-profile clients – a leading global haircut brand.Key Responsibilities* Managing and responding to online customer service queries and inbound social media messages from our client accounts on a daily basis* Effectively responding to all customer support and community management tickets* Pro-actively escalating and spotting potential PR threats, and following support briefs* Collaborating with our team to ensure seamless communication and resolution of customer issues* Utilizing Zendesk, Gorgias, and Freshdesk (or similar software) to manage customer interactions and track support requestsEssential Qualifications* Previous experience delivering online customer support and community management (at least 1 year)* Excellent written and verbal communication skills* Some experience with phone support* Superb time management and organizational skills* High accuracy and attention to detail* Ability to respond to customers in a timely manner* Proficiency in using Slack, Google Suite, Microsoft Teams, and collaboration toolsPreferred Qualifications* Experience with copywriting and proofreading* Familiarity with social media management tools and platforms* Knowledge of customer service software and systems* Proven track record of delivering exceptional customer service in a fast-paced environmentSkillsand Competencies* Excellent communication and interpersonal skills* Ability to work independently and as part of a team* Strong problem-solving and analytical skills* High level of accuracy and attention to detail* Ability to adapt to changing priorities and deadlines* Strong customer service skills and a passion for delivering exceptional supportCareer Growth Opportunities and Learning BenefitsAs a member of our team, you'll have access to:* Ongoing training and development opportunities to enhance your skills and knowledge* Collaborative and dynamic work environment with a focus on innovation and excellence* Opportunities for career growth and advancement within the company* Flexible working arrangements and remote work options* Competitive compensation and benefits packageWork Environment and Company CultureAt blithequark, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our team members. Our company culture is built on the values of innovation, excellence, and customer-centricity, and we're passionate about delivering exceptional support to our clients and their customers.Compensationand Benefits* Monthly invoice paid within 48 hours* Standard hourly rate: from $14* Fully remote working arrangements* Flexible scheduling to accommodate your needs and preferencesSchedule* 8 hour shift* Day shift* Monday to Friday* Weekends as neededApplication Requirements* Are you based in the United States?* Do you have at least 1 year of experience delivering online customer support and community management?If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we'd love to hear from you. to join our team at blithequark and be a part of our mission to revolutionize the way businesses interact with their customers online.Apply Job!Apply for this job Apply tot his job Apply To this Job