Experienced Customer Service Specialist – External & Internal Support – Hybrid Schedule

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As an Experienced Customer Service Specialist, you'll play a vital role in ensuring our customers receive timely and accurate product orders, while also providing internal support to our sales team. If you're a customer-focused professional with a passion for delivering top-notch service, we want to hear from you!

About arenaflex

arenaflex is a leading organization in the industry, dedicated to providing innovative solutions that drive business growth and customer satisfaction. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our dynamic team. As a customer-centric organization, we prioritize building strong relationships with our customers, partners, and employees.

Key Responsibilities

As an Experienced Customer Service Specialist, you'll be responsible for:

• Entering and maintaining accurate customer pricing and details in our systems
• Verifying customer pricing and terms of sale, and maintaining customer quotations, summary billing setup, and rebates in our ERP system
• Communicating with our sales team to ensure customer pricing and requirements are understood and correctly input into our Price Offer Management system
• Inputting accurate customer order information into SAP in accordance with procedures set forth by our department manager
• Communicating with our plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling
• Following up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advising customers of shipping details
• Processing returns, credits, and debits in SAP in accordance with existing procedures
• Coordinating imported products via the chain order process in SAP
• Coordinating orders with third-party suppliers through the third-party order process in SAP
• Monitoring the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues
• Performing other duties as assigned

Essential Qualifications

* High School or GED and 3 to 5 years of prior experience in customer service, accounts payable, or order entry

• Experience in export transportation or international business in the industrial chemical market is preferred
• Import/Export experience is highly desired

Ideal Candidate Profile

* Solid communication skills, both written and verbal

• Excellent organizational and interpersonal skills
• Computer skills and proficiency with automated sales systems
• Ability to input data quickly and accurately, and function in a fast-paced environment
• Ability to perform multiple tasks under pressure and analyze problems with minimum supervision
• Ability to maintain confidential information at all times
• Working knowledge of Microsoft Word and Excel
• Working knowledge of SAP

Preferred Qualifications

* Experience with distribution or manufacturing of products, preferably multiple products

• SAP experience, particularly with a large portfolio of vendors/products
• Order to Cash experience
• Experience with a portfolio of accounts
• Experience in a fast-paced environment
• Multi-tasking abilities
• Interaction with Sales/purchasing is helpful
• Logistics is a plus

Training and Onboarding

For training purposes, you'll be required to be on-site daily for 3-5 months, depending on your progress. Once you're ready to work independently, you'll transition to our hybrid schedule, working 2 days in the office and 3 days from home. Our team will provide comprehensive training and support to ensure your success in this role.

Work Environment and Company Culture

At arenaflex, we prioritize a positive and inclusive work environment that fosters collaboration, innovation, and growth. Our team is passionate about delivering exceptional results, and we're committed to supporting your career development and well-being.

Compensation and Benefits

We offer a competitive compensation package, including:

• $25/hour
• Comprehensive benefits, including medical, dental, and vision coverage
• Generous paid time off and holidays
• Opportunities for career growth and professional development

How to Apply

If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Join our team and be part of arenaflex's success!

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