[Remote] Associate Patient Access Specialist - Talent Pool

Note: The job is a remote job and is open to candidates in USA. Hummingbird Healthcare is dedicated to improving patient access to healthcare services. As an Associate Patient Access Specialist, you will be the first point of contact for patients, assisting them with scheduling appointments, updating records, and providing support for their MyChart accounts, all while practicing empathy and effective communication.

Responsibilities

• Be the first point of contact for patients calling to schedule or update appointments, ask about referrals or test results, request prescription refills, or get MyChart support
• You’ll spend most of your day talking with patients over the phone, supporting them through back-to-back calls in our remote call center environment
• Listen carefully, ask clarifying questions, and guide patients to the right next step
• Recognize when a patient needs clinical support and escalate calls that require medical guidance, urgent attention, or clinical review
• Use our phone system, reference materials, and Epic (our electronic medical record system) to schedule visits, update insurance/contact details, and keep patient information accurate
• Help patients use MyChart, a secure online portal, by setting up accounts, resetting passwords, and walking them through features like messaging or virtual visits
• Document each call clearly and follow established workflows to keep things running smoothly
• Escalate more complex questions to senior specialists or leads, knowing you have a team ready to support you
• Participate in ongoing training and coaching to build consistency and accuracy in workflows
• Contribute to a positive team culture where collaboration, curiosity, and kindness come first

Skills

• Work experience helping people, whether in retail, hospitality, customer service, or another role where patience and professionalism matter
• Strong communication skills and the ability to stay calm and clear when someone is stressed
• Confidence using multiple systems at once, learning new software tools quickly, and typing at least 50 WPM accurately while managing patient calls
• Attention to detail and the ability to stay organized while juggling several tasks
• A growth mindset and openness to feedback, eager to learn and build new skills
• Curiosity about healthcare and how it all fits together behind the scenes

Benefits

• Comprehensive medical, dental, and vision coverage
• Paid time off
• 401(k)
• Parental leave
• Career development support
• And more

Company Overview