Product Management Associate - Customer Engagement Platforms

Fannie Mae is foundational to housing finance, and they are seeking a Product Management Associate to optimize technology products supporting their Single-Family business. The role involves collaborating with stakeholders, managing product backlogs, and supporting user adoption through change management efforts.

Responsibilities

• Consultative Requirements Gathering: Move beyond simple "order taking" by working with stakeholders to uncover root problems, challenge assumptions, and recommend solutions that align with long-term strategy
• Agile Execution & Collaboration: Act as a junior product manager within a cross-functional Scrum team; work daily with software engineers to unblock issues and ensure shared understanding of goals
• Change Management & Adoption: Recognize that technology is only as good as its usage. You will support change management efforts by creating training materials and acting as a champion for the platform to ensure smooth user adoption
• User Stories & Backlog: Translate business needs into high-quality User Stories and Acceptance Criteria in Jira, ensuring technical teams have clear direction
• Data Analysis: Analyze usage data and user feedback to identify trends, bugs, or opportunities for platform improvement
• Testing & QA: Coordinate User Acceptance Testing (UAT), ensuring business users feel supported and heard during the validation phase

Skills

• Bachelor's Degree or Equivalent
• 0–2 years of experience in business analysis, product support, or a related internship
• Basic understanding of Agile/Scrum methodologies (sprints, stand-ups, retro)
• Strong proficiency in the suite of Microsoft products, such as PowerPoint, Excel
• Exceptional emotional intelligence and interpersonal skills; ability to build trust with stakeholders and work effectively within a diverse team
• Experience using product management tools like Jira or Confluence
• Familiarity with major CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot)
• Previous internship or coursework related to digital product design and development
• Experience with Organizational Change Management (OCM)

Benefits

• Health
• Life
• Voluntary Lifestyle
• And other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.

Company Overview

Company H1B Sponsorship