Data Services Specialist

Global Relay is a leader in enterprise information archiving, offering innovative cloud archiving, surveillance, eDiscovery, and analytics solutions. The Data Services Specialist will support the Client Services team in data management requests and perform technical tasks to enhance daily operations within the Data Services team.

Responsibilities

• Provide exceptional service to both external and internal customers while maintaining department SLAs
• Transfer data across multiple environments
• Configure internal systems accurately based on changing requirements
• Perform CRM record maintenance and updates
• Organize, analyze and validate processing reports
• Create and update spreadsheets, documents and templates
• Demonstrate ability to communicate effectively with both technical and non-technical individuals
• Research and document technical information on an ad-hoc basis
• Present solutions for our customers’ needs based on Global Relay’s policies, procedures and technologies
• Ability to meet strict deadlines
• Repetitive work required

Skills

• Post-secondary diploma/certificate, or relevant work experience
• Technical/desktop troubleshooting skills, and computer proficiency required
• Understands importance of quality control, information integrity, completeness and accuracy of data
• Ability to write and speak English fluently, and possess excellent interpersonal and communication skills
• Proficient in Microsoft Office applications (Word, Excel, Access, PowerPoint & Outlook)
• Exceptional time-management, organizational, and prioritizing skills with great attention to detail
• Strong work ethic with a willingness to multi-task and be flexible to take on varied responsibilities
• Ability and maturity to exercise tact and discretion, and be entrusted with confidential information
• Good judgment to proactively and independently solve problems and make sound decisions
• Goal oriented self-starter who can work independently and reliably with minimal supervision
• Demonstrates technical aptitude and an appetite for continuous learning
• Comfortable working under pressure in a fast-paced environment
• Proven ability to handle challenging situations with integrity, empathy and sincerity
• A friendly, 'can-do' attitude and customer focused approach

Benefits

• Comprehensive extended health benefits program, including virtual healthcare and a wellness allowance
• Annual allotted vacation days, which increase based on tenure
• Paid sick days
• Maternity/parental enhancement program
• Corporate bonuses
• RRSP contribution matching program
• Subsidized meal program

Company Overview