Associate Infrastructure Administrator (Hybrid)
Tealium is a leader in real-time Customer Data Platforms, focusing on unifying customer data for personalized experiences. They are seeking an Infrastructure Support Technician to provide remote and onsite support for IT-related issues, assisting with onboarding and offboarding of employees and managing corporate IT assets.
Responsibilities
- Onboard/Offboard company employees with provisioning of services and assets
- Inventory of Corporate IT assets (MacBooks, Accessories, Monitors, Mobile Phones, etc)
- Assist with logistics of hardware to and from staff of Tealium
- Reset MacBook devices for expected new hires or refresh
- Replace IT equipment for staff within the US and our San Diego office
- Assist staff with general IT support tasks
Skills
- Core degree in a technical field or equivalent
- 1-3 years of experience in desktop/helpdesk and SaaS administration
- Experience with MDM (Jamf preferred) administration
- Previous experience with identity management (Okta) or other IDP platforms
- Apple-Mac hardware and software understanding
- You proactively look for ways to improve user productivity, provide the data to support and implement improvements
- You proactively look for ways to automate tasks and have users self-serve their needs
- Interest in learning about information technology and working for a tech company!
- General MacOS hardware and software administration knowledge
- Basic knowledge with using and supporting SaaS solutions services e.g. Google, Okta, AI Tools
- Strong communication and interpersonal skills
- Ability to work independently and efficiently in a part-time capacity
Benefits
- Employees are eligible to receive an annual bonus and stock options.
- Employees and their families are eligible for medical, dental, vision, life, and disability insurance.
- Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.
- Employees are eligible for flexible paid time-off and extended paid parental leave.
- We offer 11 paid holidays annually.
- We offer 15 hours of paid work time for volunteer activities and programs.
- Our sick leave accrual is the following for our employees: Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year. Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year. Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.
Company Overview
Company H1B Sponsorship