Business Analyst - Personal Insurance

Travelers is a leading property casualty insurer with a commitment to customer service and community. The Business Analyst will work with stakeholders to elicit, analyze, specify, and validate business requirements, ensuring alignment between business needs and solution delivery.

Responsibilities

• Responsible for the success of the Acceptance Criteria definition process for assigned work with general supervision
• Elicit, analyze, specify and communicate business, system and implementation acceptance criteria
• Ensure acceptance criteria are unambiguous and understandable by both business users and solution delivery teams
• Work with the Agile Product Owner to prioritize business needs effectively based on business value, risks and constraints
• Provide analysis and documentation to support potential solution trade-offs and assist with defining the path forward
• Ensure that acceptance criteria and desired business outcome are clearly articulated, leveraging appropriate artifacts
• Ensure the test strategy and test plans adequately cover the requirements. Assist in defect resolution
• Measures and tracks quality of business analysis work
• Participate in determining how documentation and acceptance criteria definition will be approached and managed for a particular product/team following enterprise and division best practices
• Work with product and team lead engineers to articulate story details and acceptance criteria, identify dependencies, develop estimates and determine resource skill requirements; support risk management and change management activities
• Identify, refine, and accurately articulate the business objectives and value proposition of assigned initiatives. Bring alternative perspectives and influence consensus among stakeholders
• Effectively verifies and validates desired business outcomes; ensures that all acceptance criteria support the delivery of business value, fulfills goals and objectives, and meets a stakeholder need
• Continuously strive to improve understanding of elicitation, documentation and communication techniques and agile ways of working required to support successful product delivery. Embrace feedback and opportunities for process improvement. Actively contribute during team retrospectives
• Simultaneously support multiple initiatives as assigned
• Perform responsibilities as assigned
• Actively participate in the PI BA Community of Practice

Skills

• One year of experience in Business Systems or equivalent
• High school diploma or equivalent
• Three years of experience in Business Systems or equivalent
• Bachelors degree in Business, MIS, or other related field
• Experience working in Agile product teams
• Experience working through transformation and enabling process changes
• Analytical Thinking (Intermediate): Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making
• Facilitation (Intermediate): Uses and adjusts style and technique to assist group process and understanding
• Communication (Intermediate): Demonstrates effective verbal, written, and listening communication skills
• Teamwork (Intermediate): Works together in situations when actions are interdependent and a team is mutually responsible to produce a result
• Relationship Management (Intermediate): Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results
• Business Perspective (Intermediate): Uses knowledge of internal and external factors impacting the property casualty industry to make decisions
• Technology (Basic): Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools)
• Conflict Management (Basic): Brings conflicts into the open and resolves them collaboratively
• Change Management / Resilience (Intermediate): Remains energized and focused in the face of ambiguity, change or strenuous demands
• Risk Taking (Basic): Identifies, assesses, manages and takes intelligent risks to attain objectives

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

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