Customer Service and Inbound Sales Representative

Barco Products is seeking Customer Service and Inbound Sales Representatives to join their Sales and Marketing team. This role focuses on delivering personalized customer experiences and generating additional sales revenue by addressing customer needs and inquiries.

Responsibilities

• Efficiently handle inbound calls and electronic communications as assigned
• Manage customer and sales inquiries and provide service and sales support
• Assist customers by inquiring about customer needs, answering product questions, recommending products and solutions, identifying upsell and cross-sell opportunities, and resolving issues
• Prepare quotes and shipping estimates, arrange sample requests, build proofs, enter and process orders from start to finish, etc. in order management system
• Document customers’ requests and ensure proper notation of any customer issues
• Become a product expert to ensure customers are receiving the best recommendations possible
• Promote new products when applicable
• Efficiently manage log-off time to respond to customer inquiries, follow up and close held orders
• Demonstrate a positive, customer-centric attitude
• Work well in a team environment and support team members and management
• Type at least 40 words per minute and perform various data entry tasks
• Utilize selling skills and closing techniques learned from in-house sales training to advance customers through sales funnel and close sales from inbound channels
• Creating leads, prospects, and opportunities in the system for future follow-ups
• Duties and responsibilities are subject to change based on business needs

Skills

• High school diploma or equivalent; some college preferred
• One or more years of experience in a customer service role; prior experience in a sales environment is a bonus
• Ability to multi-task in a fast-paced environment with accuracy
• Genuine desire to help others, recommend products and solutions, and close sales
• Excellent interpersonal, verbal and written communication skills
• Proficiency using MS Word, Excel, Outlook, internet browsers, writing basic business emails
• Data entry skills – alpha and numeric – demonstrating speed and accuracy
• Math skills – addition, subtraction, multiplication, division and percentages
• Must be punctual and have good attendance
• Proficient computer and phone skills are a must
• Some college preferred
• Previous experience with a CRM system is a plus

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Medical and Dependent Savings Accounts (HSA, FSA)
• Employee Assistance Program
• Hybrid Work Environment- up to 1 day per week work from home after the training period and if KPIs are met

Company Overview