[Remote] Genetic Counselor Assistant I, Patient Counseling

Note: The job is a remote job and is open to candidates in USA. GeneDx is a leader in genomic testing and personalized health insights, aiming to enhance precision medicine and patient care. The Genetic Counselor Assistant I role involves providing administrative support for patient counseling services and facilitating communication among laboratory personnel, genetic counselors, and patients.

Responsibilities

• Assists patients and providers with questions regarding patient counseling services
• Completes patient intake and schedules genetic counseling appointments by phone and by responding to electronic appointment requests
• Manages incoming documents such as referrals and medical records, and outgoing documents such as genetic counseling notes, pedigrees, insurance forms and test requisitions
• Assists with case management by communicating with patients, providers and laboratories to facilitate genetic testing
• Obtains insurance information from patients and providers and assists with prior authorization requirements for genetic testing
• Provides appropriate follow up when additional information is required for case completion
• Assists genetic counseling staff with duties related to patient counseling, including administrative tasks and monitoring cases
• Maintains knowledge of systems involved in patient counseling and laboratory testing
• Appropriately identifies complex cases that require escalation to a supervisor or genetic counselor
• Performs other related duties as assigned

Skills

• Bachelor's degree from an accredited university
• Excellent verbal and written communication skills
• Preferred degree in Medical Technology, chemistry, biology, or related physical sciences
• Prior clinical or laboratory experience preferred but not required

Benefits

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Discounts
• Voluntary benefits

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