Project Coordinator – Commercial & Applied HVAC

Master is a leading HVAC-R distributor with over 70 years of experience. The Project Coordinator will provide essential support to the sales team, ensuring effective communication and resolution of post-sale needs while managing administrative aspects of assigned projects.

Responsibilities

• Serve as the primary point of contact for the sales team for post-sale service inquiries and support
• Create S.O. / P.O. for released equipment included in the assigned project
• Closely follow up with procurement department and vendors to obtain accurate production and delivery schedules
• Coordinate delivery schedules with the sales team and work with Master’s / vendor’s shipping team to ensure on-site delivery
• Liaise with different teams (Sales, credit department, Warranty, Parts, etc.) to resolve customer issues when shipments / product arrives damaged, incomplete, or incorrect to move issues towards resolution
• Keep customers and sales reps informed about the status of their requests
• Track service requests and ensure timely resolution in line with Master Group policies and Customer Expectations
• Maintain accurate records of service activities, customer interactions, and follow-ups with related teams
• Assist in developing and improving service workflows and customer experience initiatives
• Provide feedback to management team based on recurring service issues and inefficiencies
• Help find solutions to after sales related problems or obtain support from teammates to resolve issues/escalations
• Internal reporting and filling

Skills

• Communication skills for interacting with customers & de-escalation issues
• Customer-focused mindset with a proactive approach to problem-solving
• Proficiency in Windows, MS Office Suite (Excel, Word & PowerPoint) and ERP Systems
• Willingness to learn new systems and procedures as required
• Self starter
• Detail Oriented
• Strong Organisation Skills
• Familiarity with HVAC Systems and Components is a bonus

Benefits

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

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