Experienced Remote Customer Services Advocate for Dynamic Insurance Environment – Delivering Exceptional Member Experiences and Building Trust

Introduction to arenaflex

arenaflex is a leading provider of insurance services, built on a foundation of trust and a commitment to delivering exceptional customer experiences. As a remote member/customer services advocate, you will play a vital role in our efforts to provide accurate and responsive service to our customers, ensuring high satisfaction, growth, and retention. Our customer service teams are the backbone of our organization, and we are looking for talented individuals who thrive on creating positive member experiences to join our collaborative, team-driven atmosphere.

About the Role

In this role, you will have the opportunity to put people first and keep their experience simple by being transparent, values that our members appreciate as much as we do. You will be working directly with arenaflex members in a fast-paced inbound contact center, providing them with an outstanding experience. Your primary responsibility will be to provide exceptional service to every caller by building trust and creating sustainable relationships through open and interactive communication.

Key Responsibilities

• Apply problem-solving and critical thinking skills to research and communicate solutions in a variety of situations.
• Effectively handle customer concerns by utilizing available resources to provide accurate information and ensure empathetic resolution, while keeping records of all interactions and changes.
• Confidentially handle policy owner information and ensure compliance and communication standards are met.
• Collaborate with internal teams to ensure thorough and timely resolutions for all members.
• Provide exceptional service to every caller, building trust and creating sustainable relationships through open and interactive communication.

Essential Qualifications

To be successful in this role, you will need to have a minimum of 2 years of experience in a customer service-related position, where there is a high value placed on the customer/member experience. Insurance/call center experience is preferred, and you should have demonstrated basic mathematical aptitude, including addition, subtraction, multiplication, and division. You should also have technical aptitude with experience navigating and operating multiple computer applications and telephone technologies.

Preferred Qualifications

• Basic understanding and knowledge of life insurance company operations, policies, and procedures, and knowledge of various insurance products.
• Completion of insurance industry or LOMA coursework.
• High School Diploma required; some college-level coursework preferred.
• Must possess internet with a minimum speed of 25MB download and 5MB upload and be able to support a VPN.

Skills and Competencies

To excel in this role, you will need to have excellent communication and interpersonal skills, with the ability to build trust and create sustainable relationships with our members. You should be able to work in a fast-paced environment, handling multiple tasks and priorities simultaneously. You should also be able to demonstrate empathy and understanding when dealing with customer concerns, and be able to provide accurate and timely resolutions.

Technical Skills

• Experience with computer applications and telephone technologies.
• Ability to navigate and operate multiple systems and software applications.
• Basic understanding of life insurance company operations, policies, and procedures.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a remote customer services advocate, you will have access to training and development programs, including insurance industry coursework and LOMA certification. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

arenaflex is a dynamic and collaborative work environment, where our employees are valued and respected. We offer a range of benefits, including competitive pay, medical benefits, dental, vision, life, and disability coverage, and a generous paid time off plan. We also offer a complimentary arenaflex basic membership, tuition reimbursement, and a performance-based incentive plan.

Compensation and Benefits

• Competitive pay, $20/hr (plus shift premiums available based on scheduled hours).
• Work from home opportunities available.
• Earn up to $2,500 in the first year in Retention Bonuses.
• Medical Benefits available on 1st day of employment.
• Family coverage available.
• Dental, Vision, Life, and Disability coverage.
• Performance-based incentive plan.
• Retirement Savings options such as a pension & 401k available with a Company match.
• Generous Paid Time Off Plan to include Holiday Pay, Floating Holiday Days, and a very generous vacation policy.
• Complimentary arenaflex Basic Membership.
• Tuition reimbursement.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the remote customer services advocate position at arenaflex. As a member of our team, you will have the opportunity to make a real difference in the lives of our members, while also developing your skills and advancing your career. Don't miss out on this exciting opportunity to join a dynamic and collaborative team – apply today!