Community Relations Coordinator

Toronto Hydro is a utility company that is seeking a Community Relations Coordinator to support its construction work program. The role involves coordinating projects, responding to customer and stakeholder issues, and providing operational data support.

Responsibilities

• Delivery of engagement and communication activities, liaising with internal and external stakeholders to support work program delivery
• Provides timely and accurate reporting and regular status updates on current projects in support of corporate and departmental strategic goals through scorecard reporting
• Provides project marketing support for various internal and external publications
• Facilitates the coordination and execution of special community meetings/events within the community to discuss relevant long term construction plans
• Provides administrative support to assist in departmental operations, including invoicing, budgeting, management of the Customer Telephone System (IVR), updating our Project Database and Microsites
• Provides support with customer issues and outages
• Monitors and supports the work of students and administrative staff

Skills

• University/ Bachelor's degree in Business, Communications, Political Science, Public Relations or relevant field
• One (1) to three (3) years of experience working in a business environment, customer service, communications, and/or operations
• Strong knowledge of Microsoft Office Suite (Excel, Word, Access, PowerPoint), customer relationship management tools
• Working knowledge of communication channels
• Experience in a regulated environment, including electricity distribution
• Experience in event planning
• Business analytical acumen
• Demonstrates strong knowledge of Project Management principles
• Demonstrates critical thinking ability to find sound resolutions to customer inquiries
• Possesses strong written and verbal communication skills, with attention to detail, to effectively communicate with internal and external stakeholders and customers
• Manages time effectively by prioritizing work and completing assignments by deadlines; proven ability to orchestrate multiple activities at once; maintains information and measurement systems and files
• Demonstrates self-motivation; finds innovative and creative solutions to solve problems
• Builds Strong Relationships: Prioritizes time for the development of relationships and leverages to influence as appropriate
• Customer Focus: Demonstrate strong interpersonal skills and a desire to work in a team oriented, open and collegial environment; models customer-focused behavior in all actions and decisions, particularly when interacting directly with customers
• Drive Results & Accountability: Understands and appropriately considers the alignment of work to organizational strategy and its impact on the broader team and department; establishes credibility by demonstrating high standards for the work in their area
• Champions Change, Productivity & Innovation: Learns and adopts continuous improvement methods for all areas of their responsibility, while identifying and mitigating risks; suggests changes or supports new and/or modified processes which contribute to improved productivity, departmental / divisional performance
• Collaboration & Learning: Learns from experience, actively pursues learning and self-development, seeks feedback from leader and team and uses technical/ functional expertise

Benefits

• 100% employer paid Health & Dental benefits
• 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
• Company-paid life insurance and long term disability
• Spending account to support fitness goals (e.g. gym memberships)
• Competitive paid time off (including vacation and parental leave)
• Defined Benefits Pension Plan through OMERS
• Career development and tuition reimbursement
• Exciting employee engagement and appreciation events throughout the year

Company Overview